Adventure Patch Family Exit Survey

Thank you for choosing Adventure Patch to care for your child/ren; we are sad to see you leave. To ensure we are celebrating what we do well and looking at what we can improve, we would appreciate a few minutes of your time to complete this survey.

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* 1. What service(s) did your child/ren attend?

Mountain View

Ocean View

Blackmans Bay OSHC

Campania OSHC

Dunalley OSHC

Eastside Lutheran College OSHC

Illawarra OSHC

Kingston OSHC

New Town OSHC

St Aloysius OSHC

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* 2. What is the reason for cancelling care?

We no longer require care

My work situation has changed

My child/ren are too old to attend outside school hours care (OSHC)

My child/ren are too old to attend long day care (LDC)

My child/ren don't like going

We are moving to another area/state

Other (please specify)

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* 3. During your time with Adventure Patch, what do you think worked well?

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* 4. Is there anything Adventure Patch could improve upon?

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* 5. Overall, how would you rate Adventure Patch on the following?

	Unsatisfactory	Poor	OK	Good	Excellent
Customer service	Customer service Unsatisfactory	Customer service Poor	Customer service OK	Customer service Good	Customer service Excellent
The Educator team caring for your child/ren	The Educator team caring for your child/ren Unsatisfactory	The Educator team caring for your child/ren Poor	The Educator team caring for your child/ren OK	The Educator team caring for your child/ren Good	The Educator team caring for your child/ren Excellent
The service environment	The service environment Unsatisfactory	The service environment Poor	The service environment OK	The service environment Good	The service environment Excellent
The opportunities for children to learn and grow	The opportunities for children to learn and grow Unsatisfactory	The opportunities for children to learn and grow Poor	The opportunities for children to learn and grow OK	The opportunities for children to learn and grow Good	The opportunities for children to learn and grow Excellent

Other (please specify)

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* 6. Are there any further comments you wish to make?

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* 7. Would you recommend Adventure Patch to other families?

Yes

Unsure

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* 8. If you would like to leave your name and contact details so we can contact you, please complete below.

Name

Email Address

Phone Number

Thank you for taking the time to complete this survey.