Family Feedback on MARE Services Survey

Question Title

* 1. Which best defines where you are currently at in the adoption process?

Gathering Information/Considering Adoption

Working with an agency/participating in MAPP

Home studied and waiting for placement

Matched with child(ren)

Placed with child(ren) but not yet finalized

Finalized an Adoption(s)

Experienced Family Volunteer/Mentor

Other (Weekend Family Connections, Visiting Resource, Foster Family)

Other (please specify)

Question Title

* 2. Overall, how has MARE met your expectations for providing services and supports during the past year?

Exceeded Expectations

Met Expectations

Neutral

Failed to Meet Expectations

Comments

Question Title

* 3. Please rank the quality of your experience with any of the following services that you have participated in during the past 12 months:

	Excellent	Good	Fair	Poor	Haven't used
Receiving general information about starting the adoption process (via website or email)	Receiving general information about starting the adoption process (via website or email) Excellent	Receiving general information about starting the adoption process (via website or email) Good	Receiving general information about starting the adoption process (via website or email) Fair	Receiving general information about starting the adoption process (via website or email) Poor	Receiving general information about starting the adoption process (via website or email) Haven't used
Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care.	Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care. Excellent	Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care. Good	Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care. Fair	Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care. Poor	Participate in an 'Explore Adoption' webinar or other direct consultation with MARE staff about how to start or continue with the process of becoming licensed to adopt from foster care. Haven't used
Attending matching events (Families and Social Workers present)	Attending matching events (Families and Social Workers present) Excellent	Attending matching events (Families and Social Workers present) Good	Attending matching events (Families and Social Workers present) Fair	Attending matching events (Families and Social Workers present) Poor	Attending matching events (Families and Social Workers present) Haven't used
Attending Meet & Greet events (with children/youth present)	Attending Meet & Greet events (with children/youth present) Excellent	Attending Meet & Greet events (with children/youth present) Good	Attending Meet & Greet events (with children/youth present) Fair	Attending Meet & Greet events (with children/youth present) Poor	Attending Meet & Greet events (with children/youth present) Haven't used
Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.)	Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.) Excellent	Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.) Good	Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.) Fair	Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.) Poor	Attending training/informational events (i.e. TBRI, Transracial Adoption, Ask Me, I did it., etc.) Haven't used
Searching Profiles of children and sibling groups on website	Searching Profiles of children and sibling groups on website Excellent	Searching Profiles of children and sibling groups on website Good	Searching Profiles of children and sibling groups on website Fair	Searching Profiles of children and sibling groups on website Poor	Searching Profiles of children and sibling groups on website Haven't used
Inquiring about specific children/teens with MARE	Inquiring about specific children/teens with MARE Excellent	Inquiring about specific children/teens with MARE Good	Inquiring about specific children/teens with MARE Fair	Inquiring about specific children/teens with MARE Poor	Inquiring about specific children/teens with MARE Haven't used
Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching	Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching Excellent	Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching Good	Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching Fair	Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching Poor	Registering a completed homestudy/CTA -Caregiver Training and Assessment- for matching Haven't used
Participating in the family Mentor/Mentee program	Participating in the family Mentor/Mentee program Excellent	Participating in the family Mentor/Mentee program Good	Participating in the family Mentor/Mentee program Fair	Participating in the family Mentor/Mentee program Poor	Participating in the family Mentor/Mentee program Haven't used
Participating in the Weekend Family Connections Program	Participating in the Weekend Family Connections Program Excellent	Participating in the Weekend Family Connections Program Good	Participating in the Weekend Family Connections Program Fair	Participating in the Weekend Family Connections Program Poor	Participating in the Weekend Family Connections Program Haven't used

Comments:

Question Title

* 4. How would you rate your experience with MARE staff in the following areas?

	Excellent	Good	Fair	Poor	N/A
Responsiveness	Responsiveness Excellent	Responsiveness Good	Responsiveness Fair	Responsiveness Poor	Responsiveness N/A
Degree of Knowledge	Degree of Knowledge Excellent	Degree of Knowledge Good	Degree of Knowledge Fair	Degree of Knowledge Poor	Degree of Knowledge N/A
Usefulness of Information/Support Received	Usefulness of Information/Support Received Excellent	Usefulness of Information/Support Received Good	Usefulness of Information/Support Received Fair	Usefulness of Information/Support Received Poor	Usefulness of Information/Support Received N/A
Inclusion/Equity	Inclusion/Equity Excellent	Inclusion/Equity Good	Inclusion/Equity Fair	Inclusion/Equity Poor	Inclusion/Equity N/A

Comments

Question Title

* 5. Which forms of communication/content have been most valuable to you (check all that apply)

Emails about starting the adoption process

Stories of Adoptive Families

One-on-One phone calls with MARE staff

One-on-One emails with MARE staff

Details on Upcoming Events

Fundraising and Volunteer Opportunities

Emails, Resources and Educational tools relevant to adoptive parenting

Social Media Foster Care/Adoption interest content

Comments:

Question Title

* 6. MARE is committed to interacting with all its clients (children/teens, social workers, and families) with respect and recognition of individual differences in terms of race, color, ethnicity, national origin, language, religion, age, sexual orientation, gender identity, gender expression, family constellation, and physical or mental ability. We strive to disrupt and address issues of injustice, inequality, and representation in all our programs specially with the children and youth registered with us.
How do you feel your experience with MARE services, staff and events reflect this commitment?

In my experience, MARE services FULLY reflect this commitment

In my experience, MARE services MOSTLY reflect this commitment

In my experience, MARE services DO NOT reflect this commitment

Comments

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* 7. What has been of greatest value to you in using MARE services?

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* 8. How could we improve moving forward? What unmet needs do you have?

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* 9. Please enter your email to participate in the drawing of a $25 Gift Card. Winners will be drawn mid-September. (Write N/A if you don't want to be added to the drawing or share your email). Thanks!

Family Feedback on MARE Services

This survey is intended only for Massachusetts families who have used our services in the past year.

Question Title

* 1. Which best defines where you are currently at in the adoption process?

Question Title

* 2. Overall, how has MARE met your expectations for providing services and supports during the past year?

Question Title

* 3. Please rank the quality of your experience with any of the following services that you have participated in during the past 12 months:

Question Title

* 4. How would you rate your experience with MARE staff in the following areas?

Question Title

* 5. Which forms of communication/content have been most valuable to you (check all that apply)

Question Title

Question Title

* 7. What has been of greatest value to you in using MARE services?

Question Title

* 8. How could we improve moving forward? What unmet needs do you have?

Question Title

* 9. Please enter your email to participate in the drawing of a $25 Gift Card. Winners will be drawn mid-September. (Write N/A if you don't want to be added to the drawing or share your email). Thanks!