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Madison College Bookstore Customer Survey
General Questions
*
1.
Please select the role below that best describes your affiliation with Madison College.
(Required.)
Student
Faculty
Staff
Alumni
Visitor
Prospective Student
Other
*
2.
How satisfied are you with the merchandise available at the bookstore?
(Required.)
Excellent
Good
Average
Poor
Selection
Excellent
Good
Average
Poor
Affordability
Excellent
Good
Average
Poor
Quality of Products
Excellent
Good
Average
Poor
Availability of sustainable/eco-friendly items
Excellent
Good
Average
Poor
Relevance to customer needs
Excellent
Good
Average
Poor
*
3.
How satisfied are you with the apparel available at the bookstore?
(Required.)
Excellent
Good
Average
Poor
Size Availability
Excellent
Good
Average
Poor
Style/Design
Excellent
Good
Average
Poor
Value/Price
Excellent
Good
Average
Poor
Variety
Excellent
Good
Average
Poor
Durability
Excellent
Good
Average
Poor
4.
What additional merchandise and/or apparel would you like the bookstore to offer that is not currently available?
*
5.
How would you rate the customer service you received at the bookstore?
(Required.)
Excellent
Good
Average
Poor
Excellent
Good
Average
Poor
Please provide details or suggestions on how we can improve our customer service.
*
6.
How would you rate your overall experience during your visit to the bookstore?
(Required.)
Excellent
Good
Average
Poor
Excellent
Good
Average
Poor
Please provide details or suggestions that could help us improve future visits.
*
7.
Are you aware of bookstore discounts, sales, specials, loyalty points and promotions?
(Required.)
Yes, I regularly check for them
Yes, but I rarely use them
No, I was not aware
*
8.
What is your preferred way to stay informed about bookstore sales, new arrivals, and promotions?
(Required.)
Email
Social Media
Campus bulletin boards
Madison College Bookstore Website
I do not want updates
Other (please specify)
*
9.
Would you be interested in eco-friendly or sustainable products (such as reusable bags, recycled notebooks, or environmentally friendly items) available at the bookstore?
(Required.)
Yes
No
Unsure
Please share any suggestions, comments, or ideas you have about offering eco-friendly products.
*
10.
How do you usually pay for your bookstore purchases?
(Required.)
Out of pocket (credit/debit card, cash)
Financial Aid
Scholarships of grants
Other (please specify)
*
11.
Did you know that the bookstore has a website for online shopping?
(Required.)
Yes
No
If yes, please share what you like about the bookstore website and/or what could be improved.
12.
We welcome any additional feedback or suggestions for improving our bookstore services.
