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* 1. To be more productive, I respond to emails and instant messages while I'm speaking to people on the phone.

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* 2. I repeat points back during a conversation to clarify my understanding of what the other person is saying.

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* 3. When people speak to me about sensitive subjects, I make an effort to put them at ease.

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* 4. I feel uncomfortable with silence during conversations.

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* 5. As I listen, I compare the other person's viewpoint with my own.

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* 6. To get people to elaborate on their point, I ask open questions (ones that can't be answered with "yes" or "no").

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* 7. When someone is speaking to me, I nod and say things like "OK" and "uh-huh" occasionally.

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* 8. I like to challenge other person's point of view.

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* 9. I catch myself asking leading questions to encourage the other person to agree with my viewpoint.

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* 10. I interrupt people.

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* 11. When people speak to me, I stay completely still so that I don't distract them.

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* 12. I try to read the other person's body language as I listen.

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* 13. If the other person is struggling to explain something, I jump in with my own suggestions.

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* 14. If I'm busy, I let others talk to me as long as they're quick.

Adapted from: How Good Are Your Listening Skills? MindTools
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