HIKVISION Digital Showroom - Customer Experience Survey
Thank you very much for your participation in this survey, your opinion is very important to us.
1.
Name:
2.
Email address:
3.
What country are you in?
4.
Please choose your business type:
Distributor
Installer
System Integrator
End User
Consultant
Reseller
General Contractor
OEM
Partners
Other (please specify)
5.
How did you find out about the Hikvision Digital Showroom platform?
Hikvision Website
Hikvision Hik-ePartner APP
Google
Social Media
Hikvision Physical Showroom
Exhibition
Recommended by HIKVISION personnel
Partner or Friend
Other (please specify)
6.
Why do you want to visit Hikvision Digital Showroom? (Select all that apply)
Learn more about Hikvision as a company
Check the newly released products
Understand Hikvision’s core technologies
Learn about product solutions
Access to software information
Take an immersive showroom tour
Other (please specify)
7.
Regarding your experience with our digital showroom, what is most attractive? (Select all that apply)
Quickly learning about Hikvision’s latest products & technologies
Impressive visual design (style, color tone, design)
Easy-to-understand navigation and quick index for finding desired content
Various interactive components (3D product display, audio guides and commentaries, technology demonstrations, etc.)
Quick preview of physical showrooms around the world and the ability to schedule in-person tours
Other (please specify)
8.
How would you rate your overall impression of the Digital Showroom?
1 star
2 stars
3 stars
4 stars
5 stars
Please enter any comments here
9.
Do you think the current content of the digital showroom meets your needs?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Other (please specify)
10.
What needs to be further enriched and/or improved beyond the existing showroom content? Please list your comments here.
11.
Among the sections listed below, which ones are you most interested in?
Core Technologies
Product Lineups
Latest Engineering
Software Platforms
Physical Showroom Visit
12.
In the “Core technologies” section, are the interactive components clear and intuitive enough to help you understand the technology?
Reference page URL:
https://www.hikvision.com/digital-showroom/core-technology-low-light-imaging/
The interactive components are intuitive, clear and helps to understand the technology
The interactive components are intuitive but not clear enough to reflect the technology
The interactive components are confusing and not helpful for understanding the technology
Didn't notice the interactive components because the guideline text was too small
Other (please specify)
13.
In the “Product lineups” section, does the content help you understand the selling points and advantages of the products in detail?
Reference page URL:
https://www.hikvision.com/digital-showroom/product-lineups-mobile-and-traffic-products/
Very satisfied – The product introduction is comprehensive and clear
Satisfied – The product introduction is enough but lack of highlights
Neither satisfied nor dissatisfied
Dissatisfied – Too little information for a quick understanding the products/details
Other (please specify)
14.
In the “Scenario-based Packages” section, is the scenario presentation intuitive enough to help you understand the applications?
Reference page URL:
https://www.hikvision.com/digital-showroom/scenario-based-package-factory/
Extremely intuitive and easy to understand
Easy to navigate but not helpful to understand the applications
A little bit confusing but still understandable
Very confusing and not easy to understand
Other (please specify)
15.
In the “Physical Showroom Visit” section, you can preview all the physical showrooms around the world and book an in-person visit. Would you recommend this appointment service to your colleagues or clients?
Reference page URL:
https://www.hikvision.com/digital-showroom/physical-showroom-visit/
Yes, the appointment scheduling is very helpful
No, I prefer to book a visit directly with the local sales team
Please enter any comments here
16.
Compared to the official website, do you think the digital showroom brings you a different experience?
Yes, the digital showroom presents newer and more concise content
No, the content of the two platforms is very repetitive
Other (please specify)
