Survey says: Achieving and sustaining outstanding patient satisfaction

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* 1. What is the standard tool to measure patient satisfaction in the ambulatory setting?

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* 2. What can potentially alleviate negative feedback?

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* 3. What question is regarded highly by CMS on the CAHPS?

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* 4. What can play an important role in positive feedback regarding communication?

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* 5. What protocol has been used to improve communication with patients?

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* 6. What drives patient satisfaction?