TierOne Property Management Resident Survey We strive to provide the best living environment possible. So that we can serve you better please take a moment to answer the questions below: Question Title * 1. How long have you been a resident? Less than six months Six months to a year 1 - 2 years 3 or more years Question Title * 2. Have you used the Tenant Portal located at www.TierOneRENTS.com to: (check all that apply) Access statements Review lease documents Report maintenance issues Setup automatic payments Pay rent Download forms Other (please specify) Question Title * 3. For the safety and security of our residents and neighbors, an active Renters Insurance policy is required on ALL of our homes. When setting up the required Renters Insurance policy, you: Used the policy offered through the tenant portal? Used your own insurance provider? (if you haven't already, please notify us asap.) Up to this point unaware of the requirement, and will be setting it up ASAP. Need more information about requirements and limitations. Please include your contact info below. Other (please specify) Question Title * 4. The recent Safety Inspection was conducted to ensure all smoke & CO2 detectors were operable, clean/change furnace/air conditioning filters, & address certain maintenance and seasonal issues. While some of these items may not be of importance to you, they are a concern of the property owner. Please help us improve our process by answering the questions below: Excellent Good Average Poor Was the reason for inspection communicated clearly? Was the reason for inspection communicated clearly? Excellent Was the reason for inspection communicated clearly? Good Was the reason for inspection communicated clearly? Average Was the reason for inspection communicated clearly? Poor Was the reason for inspection communicated clearly? It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? Excellent It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? Good It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? Average It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? Poor It is impossible to meet everyone's schedule. Was the time scheduled with you acceptable? Was the work completed within the allotted time? Was the work completed within the allotted time? Excellent Was the work completed within the allotted time? Good Was the work completed within the allotted time? Average Was the work completed within the allotted time? Poor Was the work completed within the allotted time? Did we meet your expectations? Did we meet your expectations? Excellent Did we meet your expectations? Good Did we meet your expectations? Average Did we meet your expectations? Poor Did we meet your expectations? Comments or concerns about the inspection process (please specify) Question Title * 5. Would you be interested in attending a free credit establishment and home buyer workshop? Yes, I'm Very Interested I'm somewhat interested I am not at all interested Question Title * 6. We do not own your property. We strive to find a balance between the requirements of the Owner and the needs of the Tenant. We welcome your feedback. Do you have any comments, questions, or concerns that are not being addressed or suggestions for improvement? Question Title * 7. To be eligible for the $100 Visa Gift Card giveaway we need to know how to contact you: Name Address City/Town Email Address Phone Number Thank you. Your responses are invaluable. We will notify the winner of the gift card by the end of May, 2016. If you have any questions about this survey or anything else regarding your rental property, please contact the office at 801-486-6200. Thank you again. Done