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Hefty - Mohall Customer Survey
This survey is completely anonymous, please select each answer honestly. We appreciate your feedback to help improve our company to meet your standards.
About Our Company
1.
How satisfied are you with the
quality of our products
(seed, chemical, fertilizer)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2.
How would you rate the
reliability of our product availability and delivery
?
Excellent
Good
Fair
Poor
Very poor
3.
When you think about competitors such as Pioneer, Peterson, or LG,
what most influences your buying decision
?
Relationship with my sales rep or agronomist
The company’s overall reputation and values
Brand performance or product quality
Agronomic advice and service support
Price or value
4.
How strongly do you associate your positive experience with
the Hefty brand
versus
your specific agronomist
?
Mostly the brand/company
A mix of both equally
Mostly my agronomist/sales rep
5.
Would you recommend our company to other growers or producers?
Definitely
Probably
Not sure
Probably not
Definitely not
About your Agronomist/Sales Rep
6.
How knowledgeable is your
agronomist/sales rep
about our products and agronomic practices?
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not very knowledgeable
Not knowledgeable at all
7.
How
responsive
is your agronomist/sales rep to your questions or concerns?
Always responsive
Usually responsive
Sometimes responsive
Rarely responsive
Never responsive
8.
How often does your agronomist/sales rep proactively reach out with
new information, programs, or deals
?
Always
Often
Sometimes
Rarely
Never
9.
If your current agronomist/sales rep were to leave, how likely would you be to continue purchasing through
Hefty
?
Very likely — my loyalty is mainly to the company/brand
Somewhat likely — depends on who replaces them
Unsure
Somewhat unlikely — my relationship is mainly with my rep
Very unlikely — I would likely follow my rep elsewhere
10.
What do you
value most
about your relationship with your current sales rep or agronomist?
11.
What could we do better to ensure you continue purchasing from us long-term —
even if your sales rep changes
?
BONUS (Optional)
12.
When you decide to buy from a company like ours, which of the following best describes your mindset?
I buy because I trust the person helping me.
I buy because I trust the brand and product lineup.
I buy because the company provides strong support and consistency.
I buy based primarily on price and ROI.