ShopPros Pop Quiz: Front Counter Question Title * 1. What is the ideal Service Advisor:Technician Ratio? 1:1 1:2 1:3 1:4 1:5 Other (please specify) OK Question Title * 2. If somebody calls the shop and says their car is clunking when they press the brake, what should your Service Advisor do? Diagnose over the phone Give an estimate Ask the customer to come in ASAP Schedule an appointment in a few days Other (please specify) OK Question Title * 3. When a Service Advisor makes quotes over the phone, what happens? Sales Increase Sales Decrease Other (please specify) OK Question Title * 4. Have you heard of PARP? What does it stand for? OK Question Title * 5. How long does it take a Service Advisor to become a top producer? At least a year At least 5 years Doesn't matter Other (please specify) OK Question Title * 6. Does/do your Service Advisor(s) receive regular training to upgrade and polish their skills? Yes No Other (please specify) OK Question Title * 7. True or False: It is impossible to train veteran service writers to adapt to changes in their customers’ demands and in new technology. True False Other (please specify) OK Question Title * 8. True or False: Service writers will not sell or are not good at selling additional products like special wheels, extended warranties, details, etc. Yes No Other (please specify) OK Question Title * 9. Just a few more questions. Name Company Email Address OK DONE