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ShopPros Pop Quiz: Front Counter
1.
What is the ideal Service Advisor:Technician Ratio?
1:1
1:2
1:3
1:4
1:5
Other (please specify)
2.
If somebody calls the shop and says their car is clunking when they press the brake, what should your Service Advisor do?
Diagnose over the phone
Give an estimate
Ask the customer to come in ASAP
Schedule an appointment in a few days
Other (please specify)
3.
When a Service Advisor makes quotes over the phone, what happens?
Sales Increase
Sales Decrease
Other (please specify)
4.
Have you heard of PARP? What does it stand for?
5.
How long does it take a Service Advisor to become a top producer?
At least a year
At least 5 years
Doesn't matter
Other (please specify)
6.
Does/do your Service Advisor(s) receive regular training to upgrade and polish their skills?
Yes
No
Other (please specify)
7.
True or False: It is impossible to train veteran service writers to adapt to changes in their customers’ demands and in new technology.
True
False
Other (please specify)
8.
True or False: Service writers will not sell or are not good at selling additional products like special wheels, extended warranties, details, etc.
Yes
No
Other (please specify)
*
9.
Just a few more questions.
(Required.)
Name
Company
Email Address
Current Progress,
0 of 9 answered
