ShopPros Pop Quiz: Front Counter

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* 1. What is the ideal Service Advisor:Technician Ratio?

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* 2. If somebody calls the shop and says their car is clunking when they press the brake, what should your Service Advisor do?

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* 3. When a Service Advisor makes quotes over the phone, what happens?

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* 4. Have you heard of PARP?  What does it stand for?

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* 5. How long does it take a Service Advisor to become a top producer?

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* 6. Does/do your Service Advisor(s) receive regular training to upgrade and polish their skills?

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* 7. True or False:  It is impossible to train veteran service writers to adapt to changes in their customers’ demands and in new technology.

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* 8. True or False:  Service writers will not sell or are not good at selling additional products like special wheels, extended warranties, details, etc.

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* 9. Just a few more questions.

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