Customer Satisfaction Survey Question Title * 1. How responsive is our company? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 2. Compared to our competitors, is our service quality better, worse, or about the same? Much better Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse Other (please specify) Question Title * 3. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same? Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Question Title * 4. Ever used our Chicagoland Service? Do you have any comments or concerns about the service? Are you satisfied with the pick up and drop off locations? Would you like to see any changes to the service? Question Title * 5. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 6. Do you like our company, neither like nor dislike it, or dislike it? Like a great deal Like a moderate amount Like a little Neither like nor dislike Dislike a little Dislike a moderate amount Dislike a great deal Question Title * 7. If you had a concern regarding the customer service you received from us, please be specific about the date and the time of your contact so that we can investigate your concern. Question Title * 8. How convenient is our website to use? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Other (please specify) Question Title * 9. Is there anything that you would like to see improve about our company? Question Title * 10. How professional is our company? Extremely professional Very professional Moderately professional Slightly professional Not at all professional Question Title * 11. If you would like us to contact you regarding concerns or questions you might have, please include your name and email and we will get back to you. Question Title * 12. Which of our services do you use? Question Title * 13. How well do the customer service representatives at our company answer your questions? Extremely well Very well Moderately well Slightly well Not at all well Submit response >>
