Workforce Management

Traditionally, hospitals and health systems implemented workforce management initiatives primarily to reduce labor costs. However, there has been a sweeping shift in focus over the last 12-18 months. Now, hospitals and health systems want their workforce management initiatives to improve patient satisfaction, patient safety and clinical outcomes.

This survey is designed to dig a little deeper into the patient experience metrics healthcare organizations are hoping to impact through their workforce management and staffing initiatives.

Question Title

* 1. About You:

Name:

Company: *

Position: *

Email Address: *

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* 2. How would you describe the prioritization of workforce management in your organizational strategy? (Select one)

Workforce management is a high priority for our organization.

Workforce management is a priority, although it is not especially high or pressing.

Workforce management is a low priority for our organization.

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* 3. Which primary goals are driving your organization's workforce management strategy? (Select 3)

Reduced labor costs.

Improved productivity.

Improved workflows.

Employee retention.

Employee safety.

Patient satisfaction.

Patient safety.

Achieving clinical outcomes.

Talent management and competency development.

Other (please specify)

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* 4. Which of the following events/trends/goals has influenced your organization's workforce management strategy most in the past 2 years? (Select 2)

Pay-for-performance contracts, accountable care or value-based care delivery.

The patient experience, including patient safety, clinical outcomes, satisfaction and engagement in their care.

Budget constraints brought on by reduced reimbursements, large capital demands and/or patient volume.

Human capital and talent challenges, including employee turnover, disengagement or shortages.

Competition in our market.

Other (please specify)

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* 5. Please indicate which two workforce management tactics your organization views as having the biggest impact to improve patient satisfaction: (Select 2)

Overtime monitoring and management

Staffing skill and competency mix

Staff satisfaction

Acuity-based staffing (staffing based on patient need)

Learning, development and competencies management

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* 6. Please indicate which two workforce management tactics your organization views as having the biggest impact to improve clinical outcomes: (Select 2)

Overtime monitoring and management

Staffing skill and competency mix

Staff satisfaction

Acuity-based staffing (staffing based on patient need)

Learning, development and competencies management

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* 7. Please indicate which workforce management tactics your organization views as having the biggest impact to reduce medical errors and never events: (Select 2)

Overtime monitoring and management

Staffing skill and competency mix

Staff satisfaction

Acuity-based staffing (staffing based on patient need)

Learning, development and competencies management

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* 8. Please indicate which workforce management tactics your organization is enabling through automated workforce management software: (Select all that apply)

Overtime monitoring and management

Staffing skill and competency mix

Staff satisfaction

Acuity-based staffing (staffing based on patient need)

Learning, development and competencies management

None

Other (please specify)

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* 9. For agreeing to participate in a brief follow up interview, a select number of survey participants will receive a complimentary badge to attend an upcoming Becker's Healthcare Conference. Please fill out the information below to be included in this opportunity.

More information on the meeting can be found here: (http://www.beckershospitalreview.com/conferences-and-events.html)

Full Name:

Organization:

Position:

Phone Number:

Email: