1.When you (or some one you know)tried to get mental health support, what was the hardest part? (Select up to 3)

Long waiting times

Didn't know where to start/ who to contact

Repeating my story to different people

Confusing information/ no clear updates

Cost/ Insurance issues

Other (please specify)

2.How long did it usually take to get an appointment once you decided to seek help?

Less than 1 week

1-4 weeks

1-3 months

More than 3 months

I never got an appointment

3.During that waiting period, how supported did you feel?

Not supported at all

Slightly supported

Moderately supported

Well supported

Fully supported

4.What would have made the process easier for you?(Select up to 3)

Clear updates on waiting time

A single place to track appointments and referrals

Guidance on treatment options( therapy, medication, etc.)

Digital self- assessment tools to prepare for appointments

connection to peer/community support

Other (please specify)

5.Would you feel comfortable using a secure digital tool to guide you through mental health system?

Yes, definitely

Maybe, depends on privacy

Not sure/ prefer traditional care

No

6.Imagine an app that helps you track symptoms, prepare reports for clinicians, and see your progress. How valuable would that be for you?

Extremely valuable

Very useful

Moderately useful

Slightly useful

Not useful at all

7.Which feature sounds most useful to you personally? (choose 1)

A structured report that you can share with your doctor or other parties when needed

A timeline view of your care journey (appointment, results, treatments)

Guidance on suitable specialist/ treatment pathway, based on your assessments results

Easy way to share updates with family/carers

Other (please specify)

8.What concerns would you have about using such a tool? (select all apply)

Privacy of my data

Accuracy of data-driven guidance

Too complicated to use

Prefer human contact only

Other (please specify)

9.What is your age group?

Under 18

18-24

25-34

35-44

45-54

55+

10.If a tool like this existed, would you be interested in using it?

Yes

Maybe

No