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Onlne Banking Customer Survey
Default Section
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1.
Do you use online banking?
(Required.)
Yes
No
2.
If not, why?
Didn’t know about it
Never tried it
Too complicated to use
Concerned about security
Other (please specify)
3.
If you do, how often do you use online banking?
More than once a day
Daily
3-5 times a week
Once a week
A few times a month
Rarely
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4.
Do you use online bill pay through online banking?
(Required.)
Yes
No
5.
If not, why?
Didn’t know about it
No need
Too complicated to use
Prefer writing checks
Not enough electronic payees
Concerned about security
Other (please specify)
6.
If you do, how many bills do you pay using bill pay on a monthly basis?
1-3 bills
3-5 bills
5-10 bills
More than 10
7.
What do you like about online banking and/or bill pay?
Ease of use
Convenience
Accessibility (24 hour access)
Better able to monitor accounts
Save money
I don’t like using them
Other (please specify)
8.
What would you change about online banking and/or bill pay?
More electronic payees (Bill Pay)
Ability to choose the date that the creditor receives payment (Bill Pay)
Faster time between payment issued and payment applied (Bill Pay)
More user-friendly design (less confusion, better log-in, easier to use layout/design)
More information on security measures
Less down time or better maintenance schedule
I wouldn’t change anything
Other (please specify)
9.
How would you rate your overall online banking experience?
Very positive
Somewhat positive
In-between
Somewhat negative
Very negative
10.
How would you rate your overall online bill pay experience?
Very positive
Somewhat positive
In-between
Somewhat negative
Very negative
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11.
Would you be interested in an online tool that can help you keep track of your expenses via categories (e.g. Restaurants, Groceries, Auto, Clothing, House, Education, etc.)?
(Required.)
Yes
No
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12.
Are you interested in mobile banking? Mobile banking allows customers to access account information, transfer funds, and pay bills from a mobile device.
(Required.)
Yes
No
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13.
Are you interested in the ability to open an account online at Pinnacle Bank?
(Required.)
Yes
No
