Dover Free Public Library Patron Survey, 2017

In order to plan for the future of the Dover Free Public Library we would like our patrons' opinions on the services we offer.  Please take a few minutes to answer the 10 questions listed below to help guide the decisions of the Board of Trustees so our Library can meet the needs of all the citizens of Dover, New Jersey.

* 1. How would you rate each of the following library services?

  Excellent Good Fair Poor Don't know/ Not applicable
Customer service
Collection (books, DVD's, music, newspapers, magazines, etc.)
Programs (classes, storytimes, etc.)
Online services (website, catalog, research databases, etc.)
ILL (Inter-library loan)
Library policies
Computers and printers
Facilities
Hours of operation
Overall, how would you rate the library?

* 2. How important is each of the following library services to you?

  Very important Important Somewhat important Not important Don't know/ Not Applicable
Borrowing materials (books, DVD's, music, etc.)
Reference (research assistance from librarians)
Programs (classes, storytimes, etc.)
Computers and printers
Help using computers and printers, etc.
Study rooms/reading areas
Community meeting rooms
Internet access
ILL (Inter-library loan)
Online services (website, catalog, research databases, etc.)
Photocopies/ Fax services
Newspapers and Magazines
Overall, how important is the library to you and your family?

* 3. Check adult programs of interest to you

* 4. Check children's programs important to you

* 5. Check all that describe the Library's atmosphere

* 6. Check all areas that you think need more material

* 7. Check preferred formats of Library materials

* 8. Check all describing the service you received at the Library

* 9. Your age group

* 10. What improvement would you like to see in your community?

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