2021 Voice of the Customer Survey

Question Title

* 1. Please provide the following information.
We would like the opportunity to follow up with you on the survey, however you may submit your response anonymously if you choose.

Name

Company

Question Title

* 2. What is your job role?
You may select more than one if applicable.

Engineer

Supply Chain / Procurement

Consultant

Company Man

Landman

Lab / Technical

HSE / Safety

Corporate / Executive

Other:

Question Title

* 3. Are we keeping you updated on our services?
Tell us which products/services you didn't know we have or that you would like to become more familiar with:

FluidMatch™

Friction Reducers

Dry Friction Reducers

Viscoelastic Friction Reducers

Guar

Gels

Crosslinkers

Breakers

Biocides

Surfactants

Scale Inhibitors

Clay Control

Corrosion Inhibitors

Cementing Products

Water Treatment Chemicals

Coiled Tubing Chemicals

Custom Formulations

Other:

Question Title

* 4. Rate Us!
Overall, how would you rate Rockwater in the following areas:

	1=Lowest - 5=Highest
Innovation	Innovation 1=Lowest - 5=Highest menu
Quality	Quality 1=Lowest - 5=Highest menu
Ease-of-Use	Ease-of-Use 1=Lowest - 5=Highest menu
Delivery and Operational Service	Delivery and Operational Service 1=Lowest - 5=Highest menu
Customer Service	Customer Service 1=Lowest - 5=Highest menu
Billing	Billing 1=Lowest - 5=Highest menu
Responsiveness	Responsiveness 1=Lowest - 5=Highest menu
Value	Value 1=Lowest - 5=Highest menu

Question Title

* 5. Rate our FR Manufacturing!
As a one of a few core manufacturers of friction reducers and viscoelastic friction reducers, please rate Rockwater in the following areas:

	1=Lowest - 5=Highest
Performance	Performance 1=Lowest - 5=Highest menu
Quality	Quality 1=Lowest - 5=Highest menu
Availability	Availability 1=Lowest - 5=Highest menu
Value	Value 1=Lowest - 5=Highest menu

Within these categories, how can we improve to better serve you?

Question Title

* 6. What do we do best?
Tell us which products/services provide the most value to your company.

FluidMatch™

Friction Reducers

Viscoelastic Friction Reducers

Dry Friction Reducers

Guar

Corrosion Inhibitors

Scale Inhibitors

Surfactants

Biocides

Cementing Products

Inventory Management

Dry Blending

Liquid Blending

Direct to Well Site Delivery

Custom Formulations

Water Analysis

FR Performance Testing

Water Treatment Chemicals

Transloading

Question Title

* 7. What can we do better?
Let us know which products/services you would like to see advanced or changed in order to be more useful to your company.

Friction Reducers

Viscoelastic Friction Reducers

Dry Friction Reducers

Guar

Corrosion Inhibitors

Scale Inhibitors

Surfactants

Biocides

Cementing Products

Inventory Management

Dry Blending

Liquid Blending

Direct to Well Site Delivery

Custom Formulations

Water Analysis

FR Performance Testing

Water Treatment Chemicals

Transloading

Question Title

* 8. Sustainability

	Yes	No
Does your company have sustainability goals?	Does your company have sustainability goals? Yes	Does your company have sustainability goals? No
Are you meeting them?	Are you meeting them? Yes	Are you meeting them? No
Are you aware of Rockwater's ability to help your company meet its sustainability goals?	Are you aware of Rockwater's ability to help your company meet its sustainability goals? Yes	Are you aware of Rockwater's ability to help your company meet its sustainability goals? No

How can Rockwater help you achieve your sustainability goals?

Question Title

* 9. What industry challenge(s) should Rockwater be focused on?

Question Title

* 10. What is the first word or phrase that comes to mind when you hear the name Rockwater?

Question Title

* 11. What matters most?
Rank the following according to its importance when considering a chemical provider:

	Not Important 1	2	Neutral 3	4	Very Important 5
Responsiveness	Responsiveness Not Important 1	Responsiveness 2	Responsiveness Neutral 3	Responsiveness 4	Responsiveness Very Important 5
Value	Value Not Important 1	Value 2	Value Neutral 3	Value 4	Value Very Important 5
Safety	Safety Not Important 1	Safety 2	Safety Neutral 3	Safety 4	Safety Very Important 5
Location / Proximity	Location / Proximity Not Important 1	Location / Proximity 2	Location / Proximity Neutral 3	Location / Proximity 4	Location / Proximity Very Important 5
Product Selection	Product Selection Not Important 1	Product Selection 2	Product Selection Neutral 3	Product Selection 4	Product Selection Very Important 5
Trust	Trust Not Important 1	Trust 2	Trust Neutral 3	Trust 4	Trust Very Important 5
Innovation	Innovation Not Important 1	Innovation 2	Innovation Neutral 3	Innovation 4	Innovation Very Important 5
Oil & Gas Experience/Focus	Oil & Gas Experience/Focus Not Important 1	Oil & Gas Experience/Focus 2	Oil & Gas Experience/Focus Neutral 3	Oil & Gas Experience/Focus 4	Oil & Gas Experience/Focus Very Important 5
In-basin Manufacturing	In-basin Manufacturing Not Important 1	In-basin Manufacturing 2	In-basin Manufacturing Neutral 3	In-basin Manufacturing 4	In-basin Manufacturing Very Important 5
Technical Support	Technical Support Not Important 1	Technical Support 2	Technical Support Neutral 3	Technical Support 4	Technical Support Very Important 5
Service	Service Not Important 1	Service 2	Service Neutral 3	Service 4	Service Very Important 5
Product Performance	Product Performance Not Important 1	Product Performance 2	Product Performance Neutral 3	Product Performance 4	Product Performance Very Important 5

Question Title

* 12. Since last year, how has your opinion of Rockwater changed?

	Significantly Lower	Lower	Same	Higher	Significantly Higher
Safety	Safety Significantly Lower	Safety Lower	Safety Same	Safety Higher	Safety Significantly Higher
Customer Service	Customer Service Significantly Lower	Customer Service Lower	Customer Service Same	Customer Service Higher	Customer Service Significantly Higher
Speed	Speed Significantly Lower	Speed Lower	Speed Same	Speed Higher	Speed Significantly Higher
Trust	Trust Significantly Lower	Trust Lower	Trust Same	Trust Higher	Trust Significantly Higher
Innovation	Innovation Significantly Lower	Innovation Lower	Innovation Same	Innovation Higher	Innovation Significantly Higher
Availability	Availability Significantly Lower	Availability Lower	Availability Same	Availability Higher	Availability Significantly Higher
Value	Value Significantly Lower	Value Lower	Value Same	Value Higher	Value Significantly Higher
Performance	Performance Significantly Lower	Performance Lower	Performance Same	Performance Higher	Performance Significantly Higher

Question Title

* 13. Year over year, what percent increase in costs do you anticipate from supply constraints and inflation?

<1%

1-5%

6-15%

>15%

2021 Voice of the Customer Survey - Rockwater

Please Share Your Feedback!

Question Title

* 1. Please provide the following information.
We would like the opportunity to follow up with you on the survey, however you may submit your response anonymously if you choose.

Question Title

* 2. What is your job role?
You may select more than one if applicable.

Question Title

* 3. Are we keeping you updated on our services?
Tell us which products/services you didn't know we have or that you would like to become more familiar with:

Question Title

* 4. Rate Us!
Overall, how would you rate Rockwater in the following areas:

Question Title

* 5. Rate our FR Manufacturing!
As a one of a few core manufacturers of friction reducers and viscoelastic friction reducers, please rate Rockwater in the following areas:

Question Title

* 6. What do we do best?
Tell us which products/services provide the most value to your company.

Question Title

* 7. What can we do better?
Let us know which products/services you would like to see advanced or changed in order to be more useful to your company.

Question Title

* 8. Sustainability

Question Title

* 9. What industry challenge(s) should Rockwater be focused on?

Question Title

* 10. What is the first word or phrase that comes to mind when you hear the name Rockwater?

Question Title

* 11. What matters most?
Rank the following according to its importance when considering a chemical provider:

Question Title

* 12. Since last year, how has your opinion of Rockwater changed?

Question Title

* 13. Year over year, what percent increase in costs do you anticipate from supply constraints and inflation?

2021 Voice of the Customer Survey - Rockwater

Please Share Your Feedback!

Question Title

* 1. Please provide the following information.We would like the opportunity to follow up with you on the survey, however you may submit your response anonymously if you choose.

Question Title

* 2. What is your job role? You may select more than one if applicable.

Question Title

* 3. Are we keeping you updated on our services? Tell us which products/services you didn't know we have or that you would like to become more familiar with:

Question Title

* 4. Rate Us!Overall, how would you rate Rockwater in the following areas:

Question Title

* 5. Rate our FR Manufacturing!As a one of a few core manufacturers of friction reducers and viscoelastic friction reducers, please rate Rockwater in the following areas:

Question Title

* 6. What do we do best? Tell us which products/services provide the most value to your company.

Question Title

* 7. What can we do better? Let us know which products/services you would like to see advanced or changed in order to be more useful to your company.

Question Title

* 8. Sustainability

Question Title

* 9. What industry challenge(s) should Rockwater be focused on?

Question Title

* 10. What is the first word or phrase that comes to mind when you hear the name Rockwater?

Question Title

* 11. What matters most? Rank the following according to its importance when considering a chemical provider:

Question Title

* 12. Since last year, how has your opinion of Rockwater changed?

Question Title

* 13. Year over year, what percent increase in costs do you anticipate from supply constraints and inflation?

* 1. Please provide the following information.
We would like the opportunity to follow up with you on the survey, however you may submit your response anonymously if you choose.

* 2. What is your job role?
You may select more than one if applicable.

* 3. Are we keeping you updated on our services?
Tell us which products/services you didn't know we have or that you would like to become more familiar with:

* 4. Rate Us!
Overall, how would you rate Rockwater in the following areas:

* 5. Rate our FR Manufacturing!
As a one of a few core manufacturers of friction reducers and viscoelastic friction reducers, please rate Rockwater in the following areas:

* 6. What do we do best?
Tell us which products/services provide the most value to your company.

* 7. What can we do better?
Let us know which products/services you would like to see advanced or changed in order to be more useful to your company.

* 11. What matters most?
Rank the following according to its importance when considering a chemical provider: