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Patient Experience Survey 2nd Quarter 2022
1.
Which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.
Outpatient Therapy Services (Physical Therapy)
Home Health and Hospice Services
Pharmacy Services
2D &3D Mammograms
Ultrasounds
Home Sleep Studies
2.
Where is most useful for you to access your medical information?
Our Patient Portal, located on our website www.hotspringshealth-nc.org
Calling any of our four Health Centers
Visiting any of our four Health Centers in person
3.
Which of our centers is most convenient to you?
Hot Springs Medical Center
Laurel Medical Center
Mashburn Medical Center
Mars Hill Medical Center
4.
When you call or visit our Health Centers to make an appointment, are you able to get an appointment as soon as you need one?
Yes
No
5.
In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Medical question, was it answered within 24 hours?
Yes
No
6.
In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Pharmacy question, was it answered within 24 hours?
Yes
No
7.
Do you feel that your provider listens to your concerns and questions?
Always
Usually
Sometimes
Never
N/A
8.
When your provider orders blood tests, x-rays, or other tests, does the office follow up to give you results?
Always
Usually
Sometimes
Never
N/A
9.
Are the Pediatric Services that Hot Springs Health Program offers valuable to your family?
Very valuable
Somewhat valuable
Not valuable at all
N/A
10.
Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center at 828-689-3507 and ask for Extension 3360.
Yes
No
11.
On our patient portal (you can enroll at the Front Desk of any of our Health Centers) which of the following features are most valuable to you?
Refill Requests / Prescription information
Lab Results
Communicating with your Health Care Team via portal messages
I do not have a portal account.
12.
Do you know that Hot Springs Health Program offers the COVID-19 vaccine?
Yes
No
13.
Do you feel the HSHP locations and temporary COVID hours of availability meet your primary care, medical, and behavioral health needs?
Mars Hill Medical Center: Mon-Sat 8:30AM-5PM and Sun 1PM to 5PM.
Mashburn Medical Center: Mon-Fri 8:30AM-5PM.
Hot Springs Medical Center: Mon-Fri 8:30AM-5PM.
Laurel Medical Center: Mon-Fri 9AM-5PM.
Yes
No
Comments:
Current Progress,
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