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Multilingual Helpline Survey
How can we improve?
We would like to hear about your experience. Thank you for your helping us improve this service. Your feedback is important to us!
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1.
How would you describe your experience using the Multilingual Helpline?
(Required.)
Excellent
Good
Fair
Poor
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2.
Would you agree or disagree with the following statement: I would use the Multilingual Helpline to contact the City of Cambridge again.
(Required.)
Agree
Disagree
I do not know
3.
If you could change something to improve, what would it be?
Quality of the interpretation
Ease of connecting to an interpreter
Follow up needed to connect with a City department
All of the above
None of the above
Other (please specify)
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4.
How did you hear about the Multilingual Helpline service?
(Required.)
City Daily Email Updates
City printed mail
City website
Social media
Community Outreach Worker
Prefer not to answer
None of the above
Other (please specify)
5.
Do you have any other comments, questions, or concerns?
