Exit this survey Shopper Survey Question Title * 1. Which Goodwill store did you visit? Ashland Goodwill Central Point Goodwill Good & Will Boutique (Ashland) Grants Pass As Is Store Grants Pass Goodwill Klamath Falls As Is Store Klamath Falls Goodwill Medford As Is Store Roseburg Goodwill Southgate (Medford) Goodwill Sutherlin Goodwill White City Goodwill Question Title * 2. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill. Very Satisfied Satisfied Unsure or Undecided Dissatisfied Very Dissatisfied Appearance and Cleanliness Appearance and Cleanliness Very Satisfied Appearance and Cleanliness Satisfied Appearance and Cleanliness Unsure or Undecided Appearance and Cleanliness Dissatisfied Appearance and Cleanliness Very Dissatisfied Convenience of Store's Location Convenience of Store's Location Very Satisfied Convenience of Store's Location Satisfied Convenience of Store's Location Unsure or Undecided Convenience of Store's Location Dissatisfied Convenience of Store's Location Very Dissatisfied Hours of Operation Hours of Operation Very Satisfied Hours of Operation Satisfied Hours of Operation Unsure or Undecided Hours of Operation Dissatisfied Hours of Operation Very Dissatisfied Layout of Store Departments Layout of Store Departments Very Satisfied Layout of Store Departments Satisfied Layout of Store Departments Unsure or Undecided Layout of Store Departments Dissatisfied Layout of Store Departments Very Dissatisfied Amount of Merchandise Amount of Merchandise Very Satisfied Amount of Merchandise Satisfied Amount of Merchandise Unsure or Undecided Amount of Merchandise Dissatisfied Amount of Merchandise Very Dissatisfied Comments Question Title * 3. How did you feel about the service you received? Very Satisfied Satisfied Unsure or Undecided Dissatisfied Very Dissatisfied Rate your overall checkout experience Rate your overall checkout experience Very Satisfied Rate your overall checkout experience Satisfied Rate your overall checkout experience Unsure or Undecided Rate your overall checkout experience Dissatisfied Rate your overall checkout experience Very Dissatisfied Comments Question Title * 4. For the following questions, please answer based on your most recent visit. Yes No Undecided/Uncertain Were you greeted when you entered the store? Were you greeted when you entered the store? Yes Were you greeted when you entered the store? No Were you greeted when you entered the store? Undecided/Uncertain Was our staff knowledgeable and helpful? Was our staff knowledgeable and helpful? Yes Was our staff knowledgeable and helpful? No Was our staff knowledgeable and helpful? Undecided/Uncertain Was our staff friendly? Was our staff friendly? Yes Was our staff friendly? No Was our staff friendly? Undecided/Uncertain Were you thanked before you left the store? Were you thanked before you left the store? Yes Were you thanked before you left the store? No Were you thanked before you left the store? Undecided/Uncertain Were you asked to Round Up your purchase to support our Mission? Were you asked to Round Up your purchase to support our Mission? Yes Were you asked to Round Up your purchase to support our Mission? No Were you asked to Round Up your purchase to support our Mission? Undecided/Uncertain Were you invited back? Were you invited back? Yes Were you invited back? No Were you invited back? Undecided/Uncertain Comments Question Title * 5. How did you feel about the merchandise in the store? Very Satisfied Satisfied Unsure or Undecided Dissatisfied Very Disatisfied Quality of merchandise Quality of merchandise Very Satisfied Quality of merchandise Satisfied Quality of merchandise Unsure or Undecided Quality of merchandise Dissatisfied Quality of merchandise Very Disatisfied Variety of merchandise Variety of merchandise Very Satisfied Variety of merchandise Satisfied Variety of merchandise Unsure or Undecided Variety of merchandise Dissatisfied Variety of merchandise Very Disatisfied Display of merchandise Display of merchandise Very Satisfied Display of merchandise Satisfied Display of merchandise Unsure or Undecided Display of merchandise Dissatisfied Display of merchandise Very Disatisfied Amount of merchandise Amount of merchandise Very Satisfied Amount of merchandise Satisfied Amount of merchandise Unsure or Undecided Amount of merchandise Dissatisfied Amount of merchandise Very Disatisfied Question Title * 6. How often do you shop Goodwill? (pick the best answer of the choices below) More than once a month Once a month 3-5 times a year Once or twice a year This is my first time shopping at Goodwill Question Title * 7. Please tell us about your shopping experience. Very Good Good Unsure or Undecided Poor Very Poor Overall how would you rate your most recent shopping experience at Goodwill? Overall how would you rate your most recent shopping experience at Goodwill? Very Good Overall how would you rate your most recent shopping experience at Goodwill? Good Overall how would you rate your most recent shopping experience at Goodwill? Unsure or Undecided Overall how would you rate your most recent shopping experience at Goodwill? Poor Overall how would you rate your most recent shopping experience at Goodwill? Very Poor Comments Question Title * 8. Would you shop at Goodwill again? Yes No Question Title * 9. Which of the following is important when deciding to shop at Goodwill (select top 3 choices only) 1 2 3 Quality Quality 1 Quality 2 Quality 3 Selection Selection 1 Selection 2 Selection 3 Customer service/staff Customer service/staff 1 Customer service/staff 2 Customer service/staff 3 Value Value 1 Value 2 Value 3 Support of Goodwill's Mission Support of Goodwill's Mission 1 Support of Goodwill's Mission 2 Support of Goodwill's Mission 3 Store atmosphere Store atmosphere 1 Store atmosphere 2 Store atmosphere 3 Convenience and organization Convenience and organization 1 Convenience and organization 2 Convenience and organization 3 Other (please specify) Question Title * 10. Do you donate goods to Goodwill? Yes No Question Title * 11. Please select your age group 18-35 36-55 56-70 71 and older Prefer not to disclose Question Title * 12. Please enter me into a Goodwill® $100 gift certificate drawing. You must complete all fields below to be eligible and be at least 18 years old at the time of completion. Name Phone Question Title * 13. I want to receive Goodwill emails Yes No I want to receive emails from Goodwill of Southern Oregon I want to receive emails from Goodwill of Southern Oregon Yes I want to receive emails from Goodwill of Southern Oregon No Question Title * 14. Email address for Goodwill emails (optional) Done
