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Customer Satisfaction and Feedback Survey
Thank you for taking time to complete our survey. Your feedback is important to us.
Questions marked with * are mandatory.
*
1.
What service did you engage Charter Keck Cramer for? (Select all that apply)
(Required.)
Advisory
Capital Advisory
Quantity Surveying
Research
Valuations
*
2.
Which of the following words would you use to describe our services? (Select all that apply)
(Required.)
Reliable
Approachable
High quality
Useful
Unique
Good value for money
Responsive
Overpriced
Poor quality
Unreliable
*
3.
How well do our services meet your needs?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
*
4.
How would you rate the quality of service?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
*
5.
How would you rate the value for money of the service?
(Required.)
Excellent
Above average
Average
Below average
Poor
*
6.
Did we provide regular updates throughout the progress of our service?
(Required.)
Yes
No
If no, please explain why
*
7.
Was our service delivered on time / to deadline?
(Required.)
Yes
No
If no, please explain why
*
8.
How long have you been a customer of Charter Keck Cramer?
(Required.)
This is my first engagement
Less than 6 months
Six months to 1 year
1-2 years
2 years +
*
9.
How likely are you to engage with Charter Keck Cramer again?
(Required.)
Not at all likely
Extremely likely
Clear
*
10.
How likely is it that you would recommend Charter Keck Cramer to a friend or colleague?
(Required.)
Not at all likely
Extremely likely
Clear
*
11.
Overall, how satisfied or dissatisfied are you with Charter Keck Cramer?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
12.
Do you have any other comments or feedback you would like to share with us? (e.g. Comments or feedback about a Charter Keck Cramer employee, improvements we can make etc...)
13.
Your details (optional)
Full name
Company
Position
Contact email
Contact number
14.
Do you give Charter Keck Cramer permission to share your feedback publicly (eg. website testimonial, LinkedIn and/or in a Capability Statement)?
Yes
No
*
15.
Your feedback is important to us in our ongoing commitment to provide quality service. Would it be ok if one of our team contacted you should we wish to discuss your feedback further?
(Required.)
Yes - Please complete your details in question 13
No - I don't have any further input
