Financial Exploitation Response Survey

1.

When someone suspects or identifies potential elder fraud or financial exploitation, they frequently find themselves confronted with a bewildering maze of organizations and bureaucratic requirements. This often comes at a time of vulnerability or crisis that can result in people making decisions based on incomplete, and sometimes inaccurate, information about their options.

The Department of Aging would like to gather information with the goal of understanding how suspicions and allegations of elder fraud and financial exploitation are identified and handled in Ohio in order to inform inter-agency work to improve the current system. Understanding where we are now will help identify necessary improvements. Your candor and that of your team is imperative.

The survey will take 5-10 minutes to complete. Please share the link with as many partners who interact with older adults as possible. Thank you in advance for your contribution.

Question Title

* 1. Which of the following best describes your role? Select one.

Firefighters, EMTs, first responders

Law enforcement, police officers

Attorney, notary public, legal aid, legal services

Hospital, dialysis technician, pharmacist, outpatient health facility employee

Area Agency on Aging staff (AAA)

Other front door organization (not AAA)

Doctor, dentist, osteopathic physician, podiatrist, chiropractor, nurse, ambulatory health facility employee

Senior services provider - home health, adult care facility, residential care facility, community alternative home, community mental health facility, nursing home, home for the aged employee

Consumer representative (POA, guardian, attorney, financial advisor)

Adult Protective Services

Disability and/or senior advocate

Health department, coroner, humane society employee

Social worker, counselor, psychologist, clergy

Building department employee, real estate broker

Bank/savings and loan employee

Certified public account, financial planner

Caregiver (unpaid or independent)

Other information and referral

Other mandatory reporter (not listed above)

Other (please specify)

Question Title

* 2. When you receive an inquiry that directly identifies or alleges elder fraud or financial exploitation, please indicate how you would respond or assist. Select all that apply for each reporter listed.

	Older adult	Older adult representative, friend, family	Provider staff	Other mandatory reporter
Ask probing questions to further understand the problem	Ask probing questions to further understand the problem Older adult	Ask probing questions to further understand the problem Older adult representative, friend, family	Ask probing questions to further understand the problem Provider staff	Ask probing questions to further understand the problem Other mandatory reporter
Explain mandatory reporting requirements	Explain mandatory reporting requirements Older adult	Explain mandatory reporting requirements Older adult representative, friend, family	Explain mandatory reporting requirements Provider staff	Explain mandatory reporting requirements Other mandatory reporter
Verbally provide information about options available to address elder fraud or exploitation	Verbally provide information about options available to address elder fraud or exploitation Older adult	Verbally provide information about options available to address elder fraud or exploitation Older adult representative, friend, family	Verbally provide information about options available to address elder fraud or exploitation Provider staff	Verbally provide information about options available to address elder fraud or exploitation Other mandatory reporter
Send materials about identifying and addressing elder fraud and financial exploitation	Send materials about identifying and addressing elder fraud and financial exploitation Older adult	Send materials about identifying and addressing elder fraud and financial exploitation Older adult representative, friend, family	Send materials about identifying and addressing elder fraud and financial exploitation Provider staff	Send materials about identifying and addressing elder fraud and financial exploitation Other mandatory reporter
Refer to another organization with warm handoff (explain where, why, process)	Refer to another organization with warm handoff (explain where, why, process) Older adult	Refer to another organization with warm handoff (explain where, why, process) Older adult representative, friend, family	Refer to another organization with warm handoff (explain where, why, process) Provider staff	Refer to another organization with warm handoff (explain where, why, process) Other mandatory reporter
Provide referral contact information for person to contact independently	Provide referral contact information for person to contact independently Older adult	Provide referral contact information for person to contact independently Older adult representative, friend, family	Provide referral contact information for person to contact independently Provider staff	Provide referral contact information for person to contact independently Other mandatory reporter
Refer internally for additional screening or assistance including access to services	Refer internally for additional screening or assistance including access to services Older adult	Refer internally for additional screening or assistance including access to services Older adult representative, friend, family	Refer internally for additional screening or assistance including access to services Provider staff	Refer internally for additional screening or assistance including access to services Other mandatory reporter
Not applicable	Not applicable Older adult	Not applicable Older adult representative, friend, family	Not applicable Provider staff	Not applicable Other mandatory reporter

Other (please specify)

Question Title

* 3. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation but rather raises your suspicions, please rate how equipped you are to identify risk factors that may require connection to appropriate resources.

	Older adult	Older adult representative, friend, family	Provider staff	Other mandatory reporter
Extremely equipped (good at identifying underlying issues not freely shared)	Extremely equipped (good at identifying underlying issues not freely shared) Older adult	Extremely equipped (good at identifying underlying issues not freely shared) Older adult representative, friend, family	Extremely equipped (good at identifying underlying issues not freely shared) Provider staff	Extremely equipped (good at identifying underlying issues not freely shared) Other mandatory reporter
Somewhat equipped (if they verbally express some indicator of financial trouble we would probe)	Somewhat equipped (if they verbally express some indicator of financial trouble we would probe) Older adult	Somewhat equipped (if they verbally express some indicator of financial trouble we would probe) Older adult representative, friend, family	Somewhat equipped (if they verbally express some indicator of financial trouble we would probe) Provider staff	Somewhat equipped (if they verbally express some indicator of financial trouble we would probe) Other mandatory reporter
Neutral (may or may not be able to identify issues not clearly communicated)	Neutral (may or may not be able to identify issues not clearly communicated) Older adult	Neutral (may or may not be able to identify issues not clearly communicated) Older adult representative, friend, family	Neutral (may or may not be able to identify issues not clearly communicated) Provider staff	Neutral (may or may not be able to identify issues not clearly communicated) Other mandatory reporter
Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident)	Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident) Older adult	Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident) Older adult representative, friend, family	Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident) Provider staff	Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident) Other mandatory reporter
Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know)	Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know) Older adult	Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know) Older adult representative, friend, family	Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know) Provider staff	Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know) Other mandatory reporter

Other (please specify)

Question Title

* 4. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation, please indicate how you would respond or assist. Select all that apply for each reporter listed.

	Older adult	Older adult representative, friend, family	Provider staff	Other mandatory reporter
Ask probing questions to further understand the problem	Ask probing questions to further understand the problem Older adult	Ask probing questions to further understand the problem Older adult representative, friend, family	Ask probing questions to further understand the problem Provider staff	Ask probing questions to further understand the problem Other mandatory reporter
Explain mandatory reporting requirements	Explain mandatory reporting requirements Older adult	Explain mandatory reporting requirements Older adult representative, friend, family	Explain mandatory reporting requirements Provider staff	Explain mandatory reporting requirements Other mandatory reporter
Verbally provide information about options available to address elder fraud or exploitation	Verbally provide information about options available to address elder fraud or exploitation Older adult	Verbally provide information about options available to address elder fraud or exploitation Older adult representative, friend, family	Verbally provide information about options available to address elder fraud or exploitation Provider staff	Verbally provide information about options available to address elder fraud or exploitation Other mandatory reporter
Send materials about identifying and addressing elder fraud and financial exploitation	Send materials about identifying and addressing elder fraud and financial exploitation Older adult	Send materials about identifying and addressing elder fraud and financial exploitation Older adult representative, friend, family	Send materials about identifying and addressing elder fraud and financial exploitation Provider staff	Send materials about identifying and addressing elder fraud and financial exploitation Other mandatory reporter
Refer to another organization with warm handoff (explain where, why, process)	Refer to another organization with warm handoff (explain where, why, process) Older adult	Refer to another organization with warm handoff (explain where, why, process) Older adult representative, friend, family	Refer to another organization with warm handoff (explain where, why, process) Provider staff	Refer to another organization with warm handoff (explain where, why, process) Other mandatory reporter
Provide referral contact information for person to contact independently	Provide referral contact information for person to contact independently Older adult	Provide referral contact information for person to contact independently Older adult representative, friend, family	Provide referral contact information for person to contact independently Provider staff	Provide referral contact information for person to contact independently Other mandatory reporter
Refer internally for additional services including access to services	Refer internally for additional services including access to services Older adult	Refer internally for additional services including access to services Older adult representative, friend, family	Refer internally for additional services including access to services Provider staff	Refer internally for additional services including access to services Other mandatory reporter
Not applicable	Not applicable Older adult	Not applicable Older adult representative, friend, family	Not applicable Provider staff	Not applicable Other mandatory reporter

Other (please specify)

Question Title

* 5. When an inquiry results in identification of potential elder fraud or financial exploitation, please indicate your knowledge of what the customer will experience when they are referred to each of the sources listed.

	Extremely aware of the organization's process & able to educate customer	Somewhat aware of the organization's process & able to share some information with customer	Limited awareness of organization's process but they have been identified as a resource	Not aware of organization's process & unable to advise customer	We do not generally make referrals to this organization
Local law enforcement	Local law enforcement Extremely aware of the organization's process & able to educate customer	Local law enforcement Somewhat aware of the organization's process & able to share some information with customer	Local law enforcement Limited awareness of organization's process but they have been identified as a resource	Local law enforcement Not aware of organization's process & unable to advise customer	Local law enforcement We do not generally make referrals to this organization
Adult protective services	Adult protective services Extremely aware of the organization's process & able to educate customer	Adult protective services Somewhat aware of the organization's process & able to share some information with customer	Adult protective services Limited awareness of organization's process but they have been identified as a resource	Adult protective services Not aware of organization's process & unable to advise customer	Adult protective services We do not generally make referrals to this organization
Legal aid or legal services	Legal aid or legal services Extremely aware of the organization's process & able to educate customer	Legal aid or legal services Somewhat aware of the organization's process & able to share some information with customer	Legal aid or legal services Limited awareness of organization's process but they have been identified as a resource	Legal aid or legal services Not aware of organization's process & unable to advise customer	Legal aid or legal services We do not generally make referrals to this organization
Pro Seniors Legal Hotline	Pro Seniors Legal Hotline Extremely aware of the organization's process & able to educate customer	Pro Seniors Legal Hotline Somewhat aware of the organization's process & able to share some information with customer	Pro Seniors Legal Hotline Limited awareness of organization's process but they have been identified as a resource	Pro Seniors Legal Hotline Not aware of organization's process & unable to advise customer	Pro Seniors Legal Hotline We do not generally make referrals to this organization
Disability Rights Ohio	Disability Rights Ohio Extremely aware of the organization's process & able to educate customer	Disability Rights Ohio Somewhat aware of the organization's process & able to share some information with customer	Disability Rights Ohio Limited awareness of organization's process but they have been identified as a resource	Disability Rights Ohio Not aware of organization's process & unable to advise customer	Disability Rights Ohio We do not generally make referrals to this organization
Long-Term Care Ombudsman Program	Long-Term Care Ombudsman Program Extremely aware of the organization's process & able to educate customer	Long-Term Care Ombudsman Program Somewhat aware of the organization's process & able to share some information with customer	Long-Term Care Ombudsman Program Limited awareness of organization's process but they have been identified as a resource	Long-Term Care Ombudsman Program Not aware of organization's process & unable to advise customer	Long-Term Care Ombudsman Program We do not generally make referrals to this organization
Ohio Attorney General	Ohio Attorney General Extremely aware of the organization's process & able to educate customer	Ohio Attorney General Somewhat aware of the organization's process & able to share some information with customer	Ohio Attorney General Limited awareness of organization's process but they have been identified as a resource	Ohio Attorney General Not aware of organization's process & unable to advise customer	Ohio Attorney General We do not generally make referrals to this organization
Provider (if potential victim is receiving services)	Provider (if potential victim is receiving services) Extremely aware of the organization's process & able to educate customer	Provider (if potential victim is receiving services) Somewhat aware of the organization's process & able to share some information with customer	Provider (if potential victim is receiving services) Limited awareness of organization's process but they have been identified as a resource	Provider (if potential victim is receiving services) Not aware of organization's process & unable to advise customer	Provider (if potential victim is receiving services) We do not generally make referrals to this organization
Case manager (if potential victim is receiving services)	Case manager (if potential victim is receiving services) Extremely aware of the organization's process & able to educate customer	Case manager (if potential victim is receiving services) Somewhat aware of the organization's process & able to share some information with customer	Case manager (if potential victim is receiving services) Limited awareness of organization's process but they have been identified as a resource	Case manager (if potential victim is receiving services) Not aware of organization's process & unable to advise customer	Case manager (if potential victim is receiving services) We do not generally make referrals to this organization
Ohio Department of Commerce	Ohio Department of Commerce Extremely aware of the organization's process & able to educate customer	Ohio Department of Commerce Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Commerce Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Commerce Not aware of organization's process & unable to advise customer	Ohio Department of Commerce We do not generally make referrals to this organization
Ohio Department of Insurance (or local affiliate)	Ohio Department of Insurance (or local affiliate) Extremely aware of the organization's process & able to educate customer	Ohio Department of Insurance (or local affiliate) Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Insurance (or local affiliate) Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Insurance (or local affiliate) Not aware of organization's process & unable to advise customer	Ohio Department of Insurance (or local affiliate) We do not generally make referrals to this organization
Ohio Department of Medicaid (or local affiliate)	Ohio Department of Medicaid (or local affiliate) Extremely aware of the organization's process & able to educate customer	Ohio Department of Medicaid (or local affiliate) Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Medicaid (or local affiliate) Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Medicaid (or local affiliate) Not aware of organization's process & unable to advise customer	Ohio Department of Medicaid (or local affiliate) We do not generally make referrals to this organization
Ohio Department of Health (or local affiliate)	Ohio Department of Health (or local affiliate) Extremely aware of the organization's process & able to educate customer	Ohio Department of Health (or local affiliate) Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Health (or local affiliate) Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Health (or local affiliate) Not aware of organization's process & unable to advise customer	Ohio Department of Health (or local affiliate) We do not generally make referrals to this organization
Ohio Department of Aging (or local affiliate)	Ohio Department of Aging (or local affiliate) Extremely aware of the organization's process & able to educate customer	Ohio Department of Aging (or local affiliate) Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Aging (or local affiliate) Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Aging (or local affiliate) Not aware of organization's process & unable to advise customer	Ohio Department of Aging (or local affiliate) We do not generally make referrals to this organization
Ohio Department of Mental Health and Addiction Services (or local affiliate)	Ohio Department of Mental Health and Addiction Services (or local affiliate) Extremely aware of the organization's process & able to educate customer	Ohio Department of Mental Health and Addiction Services (or local affiliate) Somewhat aware of the organization's process & able to share some information with customer	Ohio Department of Mental Health and Addiction Services (or local affiliate) Limited awareness of organization's process but they have been identified as a resource	Ohio Department of Mental Health and Addiction Services (or local affiliate) Not aware of organization's process & unable to advise customer	Ohio Department of Mental Health and Addiction Services (or local affiliate) We do not generally make referrals to this organization
911	911 Extremely aware of the organization's process & able to educate customer	911 Somewhat aware of the organization's process & able to share some information with customer	911 Limited awareness of organization's process but they have been identified as a resource	911 Not aware of organization's process & unable to advise customer	911 We do not generally make referrals to this organization
211	211 Extremely aware of the organization's process & able to educate customer	211 Somewhat aware of the organization's process & able to share some information with customer	211 Limited awareness of organization's process but they have been identified as a resource	211 Not aware of organization's process & unable to advise customer	211 We do not generally make referrals to this organization

Other (please specify)

Question Title

* 6. Which of the following does your organization provide (internally or externally) to maintain competency and capacity of staff to identify and respond to potential allegations of elder fraud and financial exploitation? Check all that apply.

Initial training or orientation training

Continuing education or refresher training

Written protocols

Team meetings, debriefings, case studies

Written standards or best practices

Policies and procedures

Education on roles of other agencies

Building partnerships with other entities to ensure warm handoffs when appropriate

None of the above / not applicable

Other (please specify)

Question Title

* 7. If you are made aware of potential elder fraud or exploitation perpetrated by an individual listed below, where would you refer the customer? Please indicate for each perpetrator if you would refer to the organization listed.

	Family, friend, sponsor perpetrator	Legal rep (POA, guardian) perpetrator	Provider staff perpetrator	Other perpetrator
Local law enforcement	Local law enforcement Family, friend, sponsor perpetrator	Local law enforcement Legal rep (POA, guardian) perpetrator	Local law enforcement Provider staff perpetrator	Local law enforcement Other perpetrator
Adult protective services	Adult protective services Family, friend, sponsor perpetrator	Adult protective services Legal rep (POA, guardian) perpetrator	Adult protective services Provider staff perpetrator	Adult protective services Other perpetrator
Legal aid or legal services	Legal aid or legal services Family, friend, sponsor perpetrator	Legal aid or legal services Legal rep (POA, guardian) perpetrator	Legal aid or legal services Provider staff perpetrator	Legal aid or legal services Other perpetrator
Legal hotline	Legal hotline Family, friend, sponsor perpetrator	Legal hotline Legal rep (POA, guardian) perpetrator	Legal hotline Provider staff perpetrator	Legal hotline Other perpetrator
Disability Rights Ohio	Disability Rights Ohio Family, friend, sponsor perpetrator	Disability Rights Ohio Legal rep (POA, guardian) perpetrator	Disability Rights Ohio Provider staff perpetrator	Disability Rights Ohio Other perpetrator
Long-Term Care Ombudsman	Long-Term Care Ombudsman Family, friend, sponsor perpetrator	Long-Term Care Ombudsman Legal rep (POA, guardian) perpetrator	Long-Term Care Ombudsman Provider staff perpetrator	Long-Term Care Ombudsman Other perpetrator
Attorney General	Attorney General Family, friend, sponsor perpetrator	Attorney General Legal rep (POA, guardian) perpetrator	Attorney General Provider staff perpetrator	Attorney General Other perpetrator
Provider staff (if consumer receiving services)	Provider staff (if consumer receiving services) Family, friend, sponsor perpetrator	Provider staff (if consumer receiving services) Legal rep (POA, guardian) perpetrator	Provider staff (if consumer receiving services) Provider staff perpetrator	Provider staff (if consumer receiving services) Other perpetrator
Case manager (if consumer receiving services)	Case manager (if consumer receiving services) Family, friend, sponsor perpetrator	Case manager (if consumer receiving services) Legal rep (POA, guardian) perpetrator	Case manager (if consumer receiving services) Provider staff perpetrator	Case manager (if consumer receiving services) Other perpetrator
Ohio Department of Commerce	Ohio Department of Commerce Family, friend, sponsor perpetrator	Ohio Department of Commerce Legal rep (POA, guardian) perpetrator	Ohio Department of Commerce Provider staff perpetrator	Ohio Department of Commerce Other perpetrator
Ohio Department of Insurance	Ohio Department of Insurance Family, friend, sponsor perpetrator	Ohio Department of Insurance Legal rep (POA, guardian) perpetrator	Ohio Department of Insurance Provider staff perpetrator	Ohio Department of Insurance Other perpetrator
Ohio Department of Medicaid (or local affiliate)	Ohio Department of Medicaid (or local affiliate) Family, friend, sponsor perpetrator	Ohio Department of Medicaid (or local affiliate) Legal rep (POA, guardian) perpetrator	Ohio Department of Medicaid (or local affiliate) Provider staff perpetrator	Ohio Department of Medicaid (or local affiliate) Other perpetrator
Ohio Department of Health (or local affiliate)	Ohio Department of Health (or local affiliate) Family, friend, sponsor perpetrator	Ohio Department of Health (or local affiliate) Legal rep (POA, guardian) perpetrator	Ohio Department of Health (or local affiliate) Provider staff perpetrator	Ohio Department of Health (or local affiliate) Other perpetrator
Ohio Department of Aging (or local affiliate)	Ohio Department of Aging (or local affiliate) Family, friend, sponsor perpetrator	Ohio Department of Aging (or local affiliate) Legal rep (POA, guardian) perpetrator	Ohio Department of Aging (or local affiliate) Provider staff perpetrator	Ohio Department of Aging (or local affiliate) Other perpetrator
Ohio Department of Mental Health and Addiction Services (or local affiliate)	Ohio Department of Mental Health and Addiction Services (or local affiliate) Family, friend, sponsor perpetrator	Ohio Department of Mental Health and Addiction Services (or local affiliate) Legal rep (POA, guardian) perpetrator	Ohio Department of Mental Health and Addiction Services (or local affiliate) Provider staff perpetrator	Ohio Department of Mental Health and Addiction Services (or local affiliate) Other perpetrator
911	911 Family, friend, sponsor perpetrator	911 Legal rep (POA, guardian) perpetrator	911 Provider staff perpetrator	911 Other perpetrator
211	211 Family, friend, sponsor perpetrator	211 Legal rep (POA, guardian) perpetrator	211 Provider staff perpetrator	211 Other perpetrator

Question Title

* 8. How confident are you that someone contacting your organization regarding potential elder fraud or financial exploitation of themselves or others will receive information and services by you or a referral organization. Please rate your confidence for each action listed.

Extremely confident older adult would receive information and services needed

Somewhat confident older adult would receive information and services needed

Neutral - don't know whether or not older adult would receive information and services needed

Somewhat uncertain that older adult would receive information and services needed

Extremely uncertain that older adult would receive information and services needed

Not applicable

Other (please specify)

Question Title

* 9. In which counties do you operate? Please select all that apply.

Statewide (all 88 counties)

Adams

Allen

Ashland

Ashtabula

Athens

Auglaize

Belmont

Brown

Butler

Carroll

Champaign

Clark

Clermont

Clinton

Columbiana

Coshocton

Crawford

Cuyahoga

Darke

Defiance

Delaware

Erie

Fairfield

Fayette

Franklin

Fulton

Gallia

Geauga

Greene

Guernsey

Hamilton

Hancock

Hardin

Harrison

Henry

Highland

Hocking

Holmes

Huron

Jackson

Jefferson

Knox

Lake

Lawrence

Licking

Logan

Lorain

Lucas

Madison

Mahoning

Marion

Medina

Meigs

Mercer

Miami

Monroe

Montgomery

Morgan

Morrow

Muskingum

Noble

Ottawa

Paulding

Perry

Pickaway

Pike

Portage

Preble

Putnam

Richland

Ross

Sandusky

Scioto

Seneca

Shelby

Stark

Summit

Trumbull

Tuscarawas

Union

Van Wert

Vinton

Warren

Washington

Wayne

Williams

Wood

Wyandot

Financial Exploitation Response Survey

1.

Question Title

* 1. Which of the following best describes your role? Select one.

Question Title

* 2. When you receive an inquiry that directly identifies or alleges elder fraud or financial exploitation, please indicate how you would respond or assist. Select all that apply for each reporter listed.

Question Title

* 3. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation but rather raises your suspicions, please rate how equipped you are to identify risk factors that may require connection to appropriate resources.

Question Title

* 4. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation, please indicate how you would respond or assist. Select all that apply for each reporter listed.

Question Title

* 5. When an inquiry results in identification of potential elder fraud or financial exploitation, please indicate your knowledge of what the customer will experience when they are referred to each of the sources listed.

Question Title

* 6. Which of the following does your organization provide (internally or externally) to maintain competency and capacity of staff to identify and respond to potential allegations of elder fraud and financial exploitation? Check all that apply.

Question Title

* 7. If you are made aware of potential elder fraud or exploitation perpetrated by an individual listed below, where would you refer the customer? Please indicate for each perpetrator if you would refer to the organization listed.

Question Title

* 8. How confident are you that someone contacting your organization regarding potential elder fraud or financial exploitation of themselves or others will receive information and services by you or a referral organization. Please rate your confidence for each action listed.

Question Title

* 9. In which counties do you operate? Please select all that apply.

Question Title

* 10. What is one thing you would recommend to reduce or eliminate elder fraud and financial exploitation in Ohio?