1.

When someone suspects or identifies potential elder fraud or financial exploitation, they frequently find themselves confronted with a bewildering maze of organizations and bureaucratic requirements. This often comes at a time of vulnerability or crisis that can result in people making decisions based on incomplete, and sometimes inaccurate, information about their options.

The Department of Aging would like to gather information with the goal of understanding how suspicions and allegations of elder fraud and financial exploitation are identified and handled in Ohio in order to inform inter-agency work to improve the current system.  Understanding where we are now will help identify necessary improvements.  Your candor and that of your team is imperative.

The survey will take 5-10 minutes to complete.  Please share the link with as many partners who interact with older adults as possible.  Thank you in advance for your contribution.

Question Title

* 1. Which of the following best describes your role?  Select one.

Question Title

* 2. When you receive an inquiry that directly identifies or alleges elder fraud or financial exploitation, please indicate how you would respond or assist.  Select all that apply for each reporter listed.

  Older adult Older adult representative, friend, family Provider staff Other mandatory reporter
Ask probing questions to further understand the problem
Explain mandatory reporting requirements
Verbally provide information about options available to address elder fraud or exploitation
Send materials about identifying and addressing elder fraud and financial exploitation
Refer to another organization with warm handoff (explain where, why, process)
Provide referral contact information for person to contact independently
Refer internally for additional screening or assistance including access to services
Not applicable

Question Title

* 3. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation but rather raises your suspicions, please rate how equipped you are to identify risk factors that may require connection to appropriate resources.

  Older adult Older adult representative, friend, family Provider staff Other mandatory reporter
Extremely equipped (good at identifying underlying issues not freely shared)
Somewhat equipped (if they verbally express some indicator of financial trouble we would probe)
Neutral (may or may not be able to identify issues not clearly communicated)
Somewhat ill-equipped (not familiar with and/or not trained on risk factors or how to identify them, not confident)
Extremely ill-equipped (we have a lot to cover already - if they don't verbalize a problem, not confident we would know)

Question Title

* 4. When you receive an inquiry that does not directly identify or allege elder fraud or financial exploitation, please indicate how you would respond or assist.  Select all that apply for each reporter listed.

  Older adult Older adult representative, friend, family Provider staff Other mandatory reporter
Ask probing questions to further understand the problem
Explain mandatory reporting requirements
Verbally provide information about options available to address elder fraud or exploitation
Send materials about identifying and addressing elder fraud and financial exploitation
Refer to another organization with warm handoff (explain where, why, process)
Provide referral contact information for person to contact independently
Refer internally for additional services including access to services
Not applicable

Question Title

* 5. When an inquiry results in identification of potential elder fraud or financial exploitation, please indicate your knowledge of what the customer will experience when they are referred to each of the sources listed.

  Extremely aware of the organization's process & able to educate customer Somewhat aware of the organization's process & able to share some information with customer Limited awareness of organization's process but they have been identified as a resource Not aware of organization's process & unable to advise customer We do not generally make referrals to this organization
Local law enforcement
Adult protective services
Legal aid or legal services
Pro Seniors Legal Hotline
Disability Rights Ohio
Long-Term Care Ombudsman Program
Ohio Attorney General
Provider (if potential victim is receiving services)
Case manager (if potential victim is receiving services)
Ohio Department of Commerce
Ohio Department of Insurance (or local affiliate)
Ohio Department of Medicaid (or local affiliate)
Ohio Department of Health (or local affiliate)
Ohio Department of Aging (or local affiliate)
Ohio Department of Mental Health and Addiction Services (or local affiliate)
911
211

Question Title

* 6. Which of the following does your organization provide (internally or externally) to maintain competency and capacity of staff to identify and respond to potential allegations of elder fraud and financial exploitation?  Check all that apply.

Question Title

* 7. If you are made aware of potential elder fraud or exploitation perpetrated by an individual listed below, where would you refer the customer?  Please indicate for each perpetrator if you would refer to the organization listed. 

  Family, friend, sponsor perpetrator Legal rep (POA, guardian) perpetrator Provider staff perpetrator Other perpetrator
Local law enforcement
Adult protective services
Legal aid or legal services
Legal hotline
Disability Rights Ohio
Long-Term Care Ombudsman
Attorney General
Provider staff (if consumer receiving services)
Case manager (if consumer receiving services)
Ohio Department of Commerce
Ohio Department of Insurance
Ohio Department of Medicaid (or local affiliate)
Ohio Department of Health (or local affiliate)
Ohio Department of Aging (or local affiliate)
Ohio Department of Mental Health and Addiction Services (or local affiliate)
911
211

Question Title

* 8. How confident are you that someone contacting your organization regarding potential elder fraud or financial exploitation of themselves or others will receive information and services by you or a referral organization.  Please rate your confidence for each action listed.

Question Title

* 9. In which counties do you operate?  Please select all that apply.

Question Title

* 10. What is one thing you would recommend to reduce or eliminate elder fraud and financial exploitation in Ohio?

0 of 10 answered
 

T