Meeting Customer Expectations

In support of our ISO 9001:2008 Certification, T&T Materials, Inc. is respectfully requesting our valued customers to participate in this brief performance survey. Please review and respond to the ten (10) questions below. Thank you very much for your time and participation!

How would you rank the overall professionalism of T&T Materials, Inc.?

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* 1. How would you rank the overall professionalism of T&T Materials, Inc.?

How knowledgeable is T&T Materials, Inc. in regards to raw materials & metals?

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* 2. How knowledgeable is T&T Materials, Inc. in regards to raw materials & metals?

How would you rank the timeliness of T&T Materials, Inc. in preparing quotations?

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* 3. How would you rank the timeliness of T&T Materials, Inc. in preparing quotations?

How thorough is T&T Materials, Inc. in preparing quotations?

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* 4. How thorough is T&T Materials, Inc. in preparing quotations?

How would you rank the overall management of purchase contracts through T&T Materials, Inc.? Consider factors such as communications with customer, supplying required product documentation, addressing delivery expedites, etc.

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* 5. How would you rank the overall management of purchase contracts through T&T Materials, Inc.? Consider factors such as communications with customer, supplying required product documentation, addressing delivery expedites, etc.

How would you rank the sourcing flexibility of T&T Materials, Inc. in regards to willingness to quote and supply difficult and complex raw materials and metals.

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* 6. How would you rank the sourcing flexibility of T&T Materials, Inc. in regards to willingness to quote and supply difficult and complex raw materials and metals.

How do T&T Materials, Inc. prices compare to our competition?

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* 7. How do T&T Materials, Inc. prices compare to our competition?

How would you rank T&T Materials, Inc. lead-times and delivery performance compared to our competition?

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* 8. How would you rank T&T Materials, Inc. lead-times and delivery performance compared to our competition?

How likely are you to recommend T&T Materials, Inc. to others?

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* 9. How likely are you to recommend T&T Materials, Inc. to others?

Please use the space provided below to provide any additional feedback, including anecdotal experiences that influenced your responses.  You may also use this space to identify yourself and/or the company you represent as our customer. Thank You.

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* 10. Please use the space provided below to provide any additional feedback, including anecdotal experiences that influenced your responses.  You may also use this space to identify yourself and/or the company you represent as our customer. Thank You.

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