New Lens Technical Support

Use New Lens ® with a Chrome browser from your computer and with the downloaded app from your mobile device. Our support team will review issues within 24 hours and respond through your company’s preferred contact method. Technical support is available from: 9 AM – 5:30 PM EST.

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* 1. Your Contact Information

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* 2. Preferred Contact Method

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* 3. Build Information

Be specific.  These will be used by the support team to replicate the issue.  (i.e., Build: QA - 0.5.93)

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* 4. Type of Device

Mobile device: Phone, tablet or Computer: Laptop, desktop. (i.e., Mobile device: Phone)

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* 5. Device Model

(i.e., Nexus 6P)

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* 6. Operating System

(i.e., Windows, iOS, Android)

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* 7. Browser Type

(i.e., Chrome or Homescreen on Smartphone)

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* 8. Issue Description (High level summary)

(i.e., Making the most of your time video is not playing )

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* 9. Location in the App

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* 10. Steps which resulted in the issue (Be specific. These will be used by the support team to replicate the issue.)

(i.e., The video is in Focus On the Right Work, Section 2 )
1. I clicked on the arrow to play the video
2. Nothing happened
3. I closed the application
4. I reopened the application
5. I went to the LaunchPad.
6. I tapped the arrow again
7. The video still does not play.

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