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HR Customer Experience Feedback
Please use 5 stars as most satisfied and 1 star as least satisfied.
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1.
How satisfied were you with the
accuracy
of the information and advice you were provided?
1 star
2 stars
3 stars
4 stars
5 stars
2.
How satisfied were you that the HR employee(s) understood the HR problem or need you were seeking to address, and provided viable options accordingly?
1 star
2 stars
3 stars
4 stars
5 stars
3.
How satisfied were you with the HR employee(s)’ communication of timelines and expectations?
(Did we communicate what we would do?)
1 star
2 stars
3 stars
4 stars
5 stars
4.
How satisfied were you with the HR employee(s)’ follow through with the expectations established in number 3?
(Did we do what we said we would do?)
1 star
2 stars
3 stars
4 stars
5 stars
5.
How satisfied were you with the outcome of the service provided (e.g., the hired employee, the executed disciplinary action, the workforce development consultation result, the classified position description, etc.) ?
1 star
2 stars
3 stars
4 stars
5 stars
6.
What is your overall satisfaction with the BPA HR Service Center?
1 star
2 stars
3 stars
4 stars
5 stars
*
7.
Please select the BPA HR Service Center organization(s) who assisted you:
(Required.)
HB - Benefits & Processing (HR Help)
HP - Classification & Position Management
HE - Employee & Labor Relations
HI - HR Advisory Office
HS - HR Systems & Automation
HA - Recruitment & Placement
HT - Learning & Workforce Development
HW - Workforce Analytics and Reporting
H - HR Director's Office (little H/Internal Operations)
If you don't know which organization, please list the employee(s) who assisted you.
8.
Are there any HR employees that you would like to recognize for the services rendered? (Optional):
9.
How could we have served you more effectively? (Optional):
10.
If you would like an HRSC Manager to contact you to further discuss your experience, please provide your name and contact information. This information will only be shared with the HRSC manager. (Optional):