Briggs Wellness Facility Survey 2015 Question Title * 1. What is your age? 15-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90-99 Question Title * 2. What is your gender? Male Female Question Title * 3. How many days a week do you visit the Briggs Wellness Center? 1-2 days 3-4 days 5-6 days 7 days Question Title * 4. What time of day do you typically visit the Briggs Wellness Center during the week? 5:00am-9:00am 9:00am-1:00pm 1:00pm-5:00pm 5:00pm-9:00pm Question Title * 5. What programs/services do you use? Check all that apply Cardio Free Weights and Strength Areas Group Fitness Classes Pool Kinesis Equipment (1st floor, room #1) Locker Rooms Sauna Whirlpool Personal Training Massage Therapy Question Title * 6. Please rate the overall cleanliness of the following areas: Poor Fair Good Excellent NA Front desk and common areas Front desk and common areas Poor Front desk and common areas Fair Front desk and common areas Good Front desk and common areas Excellent Front desk and common areas NA Fitness floor areas and equipment Fitness floor areas and equipment Poor Fitness floor areas and equipment Fair Fitness floor areas and equipment Good Fitness floor areas and equipment Excellent Fitness floor areas and equipment NA Group exercise studios Group exercise studios Poor Group exercise studios Fair Group exercise studios Good Group exercise studios Excellent Group exercise studios NA Locker rooms and amenities Locker rooms and amenities Poor Locker rooms and amenities Fair Locker rooms and amenities Good Locker rooms and amenities Excellent Locker rooms and amenities NA Pool and outside pool deck areas Pool and outside pool deck areas Poor Pool and outside pool deck areas Fair Pool and outside pool deck areas Good Pool and outside pool deck areas Excellent Pool and outside pool deck areas NA Question Title * 7. Please rate your level of satisfaction with timeliness of facility repairs such as lights, air conditioning, etc. poor fair good excellent Question Title * 8. Please rate the timeliness and accuracy of letters sent from our billing office informing you that your electronic funds transfer did not go through: Poor Fair Good Excellent N/A Question Title * 9. Please rate our Front Desk Wellness Associates on the following: Poor Fair Good Excellent Friendliness Friendliness Poor Friendliness Fair Friendliness Good Friendliness Excellent Greeting members and guests upon entering Greeting members and guests upon entering Poor Greeting members and guests upon entering Fair Greeting members and guests upon entering Good Greeting members and guests upon entering Excellent Acknowledging members upon exiting the facility Acknowledging members upon exiting the facility Poor Acknowledging members upon exiting the facility Fair Acknowledging members upon exiting the facility Good Acknowledging members upon exiting the facility Excellent Helpfulness answering questions Helpfulness answering questions Poor Helpfulness answering questions Fair Helpfulness answering questions Good Helpfulness answering questions Excellent Helpfulness resolving issues Helpfulness resolving issues Poor Helpfulness resolving issues Fair Helpfulness resolving issues Good Helpfulness resolving issues Excellent Knowledge about programs and services Knowledge about programs and services Poor Knowledge about programs and services Fair Knowledge about programs and services Good Knowledge about programs and services Excellent Professionalism Professionalism Poor Professionalism Fair Professionalism Good Professionalism Excellent Question Title * 10. How clear is information regarding the following services, policies and procedures provided to you by our front desk staff? Poor Fair Good Excellent NA Membership holds, cancellations, and reactivations Membership holds, cancellations, and reactivations Poor Membership holds, cancellations, and reactivations Fair Membership holds, cancellations, and reactivations Good Membership holds, cancellations, and reactivations Excellent Membership holds, cancellations, and reactivations NA Locker rentals and fees Locker rentals and fees Poor Locker rentals and fees Fair Locker rentals and fees Good Locker rentals and fees Excellent Locker rentals and fees NA Complimentary equipment orientations (2) with membership Complimentary equipment orientations (2) with membership Poor Complimentary equipment orientations (2) with membership Fair Complimentary equipment orientations (2) with membership Good Complimentary equipment orientations (2) with membership Excellent Complimentary equipment orientations (2) with membership NA Massage 24 hour appointment cancellation notice Massage 24 hour appointment cancellation notice Poor Massage 24 hour appointment cancellation notice Fair Massage 24 hour appointment cancellation notice Good Massage 24 hour appointment cancellation notice Excellent Massage 24 hour appointment cancellation notice NA Guest fees and guest passes Guest fees and guest passes Poor Guest fees and guest passes Fair Guest fees and guest passes Good Guest fees and guest passes Excellent Guest fees and guest passes NA Question Title * 11. Please rate our Fitness Floor Wellness Staff on the following: Poor Fair Good Excellent Friendliness Friendliness Poor Friendliness Fair Friendliness Good Friendliness Excellent Engagement with members Engagement with members Poor Engagement with members Fair Engagement with members Good Engagement with members Excellent Helpfulness resolving issues Helpfulness resolving issues Poor Helpfulness resolving issues Fair Helpfulness resolving issues Good Helpfulness resolving issues Excellent Helpfulness answering questions Helpfulness answering questions Poor Helpfulness answering questions Fair Helpfulness answering questions Good Helpfulness answering questions Excellent Professionalism Professionalism Poor Professionalism Fair Professionalism Good Professionalism Excellent Visibility on the fitness floor Visibility on the fitness floor Poor Visibility on the fitness floor Fair Visibility on the fitness floor Good Visibility on the fitness floor Excellent Knowledge in the field of exercise/wellness Knowledge in the field of exercise/wellness Poor Knowledge in the field of exercise/wellness Fair Knowledge in the field of exercise/wellness Good Knowledge in the field of exercise/wellness Excellent Question Title * 12. Please rate your overall level of satisfaction with massage therapy services: I do not receive massages Poor Fair Good Excellent Question Title * 13. Please rate your overall satisfaction with group exercise services and programming. I do not participate in group exercise Poor Fair Good Excellent Question Title * 14. Is there a particular staff member who has provided excellent customer service? If so, please tell us about your experience... Question Title * 15. What other programs or services would you like to see offered by NCH Wellness? Question Title * 16. What can we do to better serve you and enhance your wellness experience? Question Title * 17. Please provide us with any additional comments or feedback. Done