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New Year’s Resolutions: Small Improvements to Make at Your Agency in 2027

Do you plan on implementing a self-service customer portal on your agency website? Are you aiming to train staff on selling on value rather than price? Is 2027 the year you’re finally going to buy an ergonomic desk chair for your office?
Tell us your New Year’s resolution ideas to inspire your fellow agents:
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9.How do you plan to improve your agency, or your work as an agent or agency staff member, in 2027?
10.I understand that my responses may be edited for clarity, length, style and AP style and may be published in Independent Agent Magazine and other Big "I" publications, websites, social media channels or marketing materials at the discretion of the Independent Insurance Agents & Brokers of America (the Big "I"). Submission does not guarantee publication.(Required.)