Your feedback is important to us!

Cobb EMC strives to deliver competitively priced energy and overall value to you, our member, through our actions and the services we offer. Please fill out this survey and let us know how we can better serve you. 

* 1. Are you a business or residential member?

* 2. Please enter:

* 3. How long have you been a Cobb EMC member?

* 4. Using a 5-point scale where "1" means "not at all satisfied" and "5" means "completely satisfied," how satisfied are you with the following aspects of Cobb EMC's website?

  1 2 3 4 5 N/A
Ease of finding the information you need
The information provided
The look and feel of the website

* 5. Using a 5-point scale where "1" means "not at all interested" and "5" means "very interested," how interested are you in visiting the following areas of Cobb EMC's website?

  1 2 3 4 5 N/A
News stories
Community events calendar
Online account management
Energy efficiency tips
Information about the co-op and its board of directors
Outage center and map
Member benefits and services

* 6. Do you follow Cobb EMC on any of the following social media sites?

* 7. If you don't follow Cobb EMC on social media, what type of content or information may be of interest to you to encourage you to follow Cobb EMC?

* 8. Are you familiar with the following online account and Cobb EMC app functions? Please check all that apply:

* 9. Using a 5-point scale where "1" means "least preferred" and "5" means "most preferred," which is your most preferred method of communication?

  1 2 3 4 5 N/A
Bill inserts
Website news articles
Georgia Magazine
E-newsletter
Bill messages
App notifications

* 10. Do you use Cobb EMC's...

* 11. Using a 5-point scale where "1" means "not interested at all" and "5" means "very interested," how interested are you in receiving the following text alerts/notifications?

  1 2 3 4 5 N/A
High electric use alert
Power outage/power restored alert
Bill past due alert
Bill due alert

* 12. Please consider all your experiences to date with Cobb EMC. How satisfied are you with Cobb EMC as your electricity provider? Please use a 10-point scale on which "1" means "very dissatisfied" and "10" means "very satisfied."

* 13. Please tell us what personal experience(s), either positive or negative, you have had with Cobb EMC that caused you to rate us the way that you did.

* 14. We value your thoughts and suggestions. Do you have any further comments?

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