Exit this survey Ford & Doonan Client Survey 1. Default Section Question Title * 1. What branch you purchased your Ford & Doonan A/C from or did you have a service carried out? Kardinya Midland Joondalup West Perth Canning Vale Osborne Park Mandurah Bunbury Busselton Morley Question Title * 2. Please provide your name and quote ref no eg: 64321 (found on your invoice) Question Title * 3. Please provide us with your email address so we can respond to you, if you wish. Question Title * 4. Why did you choose Ford & Doonan? Professionalism and presentation Recommended for quality Reputation Cost Other (please specify) Question Title * 5. How did you hear about Ford & Doonan? Word of Mouth Previous Client Ford & Doonan Website Radio Television Yellow Pages online Facebook Other social media Google Search Print advertising Newspaper Advertising Online Advertising Question Title * 6. Please rate the following aspects of service from our sales consultants on this satisfaction scale Very Satisfied Satisfied O.K Dissatisfied Please contact me Promptness Promptness Very Satisfied Promptness Satisfied Promptness O.K Promptness Dissatisfied Promptness Please contact me Politeness Politeness Very Satisfied Politeness Satisfied Politeness O.K Politeness Dissatisfied Politeness Please contact me Willingness to help Willingness to help Very Satisfied Willingness to help Satisfied Willingness to help O.K Willingness to help Dissatisfied Willingness to help Please contact me Informative Informative Very Satisfied Informative Satisfied Informative O.K Informative Dissatisfied Informative Please contact me Professionalism Professionalism Very Satisfied Professionalism Satisfied Professionalism O.K Professionalism Dissatisfied Professionalism Please contact me Consultation Consultation Very Satisfied Consultation Satisfied Consultation O.K Consultation Dissatisfied Consultation Please contact me Installation Installation Very Satisfied Installation Satisfied Installation O.K Installation Dissatisfied Installation Please contact me Service Service Very Satisfied Service Satisfied Service O.K Service Dissatisfied Service Please contact me Question Title * 7. Please rate the following aspects of service from our installers on this satisfaction scale Very satisfied Satisfied O.K Dissatisfied Please contact me Politeness Politeness Very satisfied Politeness Satisfied Politeness O.K Politeness Dissatisfied Politeness Please contact me Willingness to meet your requirements Willingness to meet your requirements Very satisfied Willingness to meet your requirements Satisfied Willingness to meet your requirements O.K Willingness to meet your requirements Dissatisfied Willingness to meet your requirements Please contact me Promptness of completion Promptness of completion Very satisfied Promptness of completion Satisfied Promptness of completion O.K Promptness of completion Dissatisfied Promptness of completion Please contact me Cleanliness after completion Cleanliness after completion Very satisfied Cleanliness after completion Satisfied Cleanliness after completion O.K Cleanliness after completion Dissatisfied Cleanliness after completion Please contact me Level of disruption Level of disruption Very satisfied Level of disruption Satisfied Level of disruption O.K Level of disruption Dissatisfied Level of disruption Please contact me Question Title * 8. Do you feel Very satisfied Satisfied O.K Dissatisfied Please contact me Happy with your decision to use Ford and Doonan Happy with your decision to use Ford and Doonan Very satisfied Happy with your decision to use Ford and Doonan Satisfied Happy with your decision to use Ford and Doonan O.K Happy with your decision to use Ford and Doonan Dissatisfied Happy with your decision to use Ford and Doonan Please contact me Happy with the overall performance of your air conditioner Happy with the overall performance of your air conditioner Very satisfied Happy with the overall performance of your air conditioner Satisfied Happy with the overall performance of your air conditioner O.K Happy with the overall performance of your air conditioner Dissatisfied Happy with the overall performance of your air conditioner Please contact me Question Title * 9. Do you have any further comments Question Title * 10. Would you like our service department to contact you for regular service reminders? Yes No Done