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* 1. Details: please provide your name, your organisation name, your job title and your email address below.

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* 2. Does your organisation use social media at all? (E.g., Facebook, Twitter etc.)

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* 3. What types of social media do you use? (Please choose all that apply)

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* 4. How does your organisation resource its social media presence? (Please choose all that apply)

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* 5. What do you use social media for? (Please choose all that apply)

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* 6. Do users of your services contribute to your social media output in any way?

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* 7. What forms does participation by users of your services take? (Please choose all that apply)

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* 8. What priority does social media have within your organisation?

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* 9. How often does your organisation use social media?

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* 10. Would you be willing to be interviewed in more detail? The interview will be shared with Birmingham City University as part of a project we are doing.

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