Your Feedback Survey

St John Ambulance is a Papua New Guinean organisation established by an Act of Parliament. We operate the emergency ambulance service under the National Department of Health as an auxiliary service to government.

We are dedicated to continuous improvement and providing the highest quality of care and service. To achieve this, we believe it is vital to listen and learn from those we work alongside and serve.

Your feedback and suggestions are invaluable to us. Share your thoughts on how we can improve, what we are doing well, and any ideas you have for new services or programs.

This survey is managed by Office of the Commissioner of St John Ambulance.

Your feedback will be treated with the confidentiality and be managed sensitively within St John Ambulance. Unless you give us specific permission we will not share your feedback externally.

If you would like to be contacted about the feedback you give in this survey, please provide your email and/or phone number at the conclusion of the survey.

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* 1. Please indicate which category applies to you

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* 2. Select which Province is your feedback about?

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* 3. What is your feedback about?

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* 4. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 5. How well do our services meet your expectations?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Prefer not to say

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* 6. How would you rate the professionalism of our staff?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Prefer not to say.

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* 7. Service Improvement: What specific areas of our service do you believe require improvement, and how do you suggest we address these?

Response Times: How quickly we arrive at the scene after being called.

Professionalism and Conduct of Staff: The behaviour and professionalism of our staff, both in the field and behind the scenes.

Quality of Medical Care: The medical treatment and care provided by our staff.

Communication: Our ability to communicate effectively with patients, hospital staff, and the community, including clarity of information and responsiveness.

Equipment and Resources: The availability and condition of medical equipment and resources we use.

Other

None. There are no specific areas of improvement needed at the moment because the service is already meeting my expectations.

Other (please specify)

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* 8. Do you have any comments, questions, or concerns you wish to make?

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* 9. Overall, how satisfied or dissatisfied are you with St John Ambulance?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Prefer not to say.

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* 10. Do you give permission for someone from St John Ambulance to contact you about the feedback you have given today?

Yes

I don't mind.

Your Feedback

Question Title

* 1. Please indicate which category applies to you

Question Title

* 2. Select which Province is your feedback about?

Question Title

* 3. What is your feedback about?

Question Title

* 4. Which of the following words would you use to describe our services? Select all that apply.

Question Title

* 5. How well do our services meet your expectations?

Question Title

* 6. How would you rate the professionalism of our staff?

Question Title

* 7. Service Improvement: What specific areas of our service do you believe require improvement, and how do you suggest we address these?

Question Title

* 8. Do you have any comments, questions, or concerns you wish to make?

Question Title

* 9. Overall, how satisfied or dissatisfied are you with St John Ambulance?

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* 10. Do you give permission for someone from St John Ambulance to contact you about the feedback you have given today?

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* 11. If you would like to be contacted about the information you have given in this survey, please provide your email and/or phone number.