AFRICA! Key Trends, Challenges and Opportunities 2017

Question Title

* 1. What is the principal industry of your organisation?

Advertising & Marketing

Aerospace

Agriculture

Apparel & Accessories

Auditing

Automotive

Banking and Financial Services

Biotechnology

Call Centers

Cargo Handling

Chemical

Computer/IT/Technology

Consumer Products

Defense

Department Stores

Education

Electronics

Energy

Entertainment & Leisure

Food, Beverage & Tobacco

Government department

Health Care

Legal Services

Manufacturing

Media/Broadcasting/Publications

Pension Funds

Pharmaceuticals

Private Equity

Real Estate

Retail & Wholesale

Securities & Commodity Exchanges

Telecommunications

Transportation/Import/Export

Travel & Tourism

Venture Capital

Other (please specify)

Question Title

* 2. Your current Africa travel - please select the statement below that best matches your organisation:

We are currently sending travellers into Africa

We don't currently travel into Africa but will soon be doing so

We might be sending travellers into Africa soon

We won't be sending travellers into Africa any time soon

Question Title

* 3. Please complete the below in relation to which country (ies) you have a regional head office in and also where you currently travel to or have branches in, or where you plan to travel to or have branches in:

	Head Office in:	Currently Branches/Ops in:	Plan to have Branches/Ops in:
Algeria	Algeria Head Office in:	Algeria Currently Branches/Ops in:	Algeria Plan to have Branches/Ops in:
Angola	Angola Head Office in:	Angola Currently Branches/Ops in:	Angola Plan to have Branches/Ops in:
Benin	Benin Head Office in:	Benin Currently Branches/Ops in:	Benin Plan to have Branches/Ops in:
Botswana	Botswana Head Office in:	Botswana Currently Branches/Ops in:	Botswana Plan to have Branches/Ops in:
Burkina Faso	Burkina Faso Head Office in:	Burkina Faso Currently Branches/Ops in:	Burkina Faso Plan to have Branches/Ops in:
Burundi	Burundi Head Office in:	Burundi Currently Branches/Ops in:	Burundi Plan to have Branches/Ops in:
Cameroon	Cameroon Head Office in:	Cameroon Currently Branches/Ops in:	Cameroon Plan to have Branches/Ops in:
Canary Islands	Canary Islands Head Office in:	Canary Islands Currently Branches/Ops in:	Canary Islands Plan to have Branches/Ops in:
Cape Verde	Cape Verde Head Office in:	Cape Verde Currently Branches/Ops in:	Cape Verde Plan to have Branches/Ops in:
Central African Republic	Central African Republic Head Office in:	Central African Republic Currently Branches/Ops in:	Central African Republic Plan to have Branches/Ops in:
Ceuta	Ceuta Head Office in:	Ceuta Currently Branches/Ops in:	Ceuta Plan to have Branches/Ops in:
Chad	Chad Head Office in:	Chad Currently Branches/Ops in:	Chad Plan to have Branches/Ops in:
Comoros	Comoros Head Office in:	Comoros Currently Branches/Ops in:	Comoros Plan to have Branches/Ops in:
Côte d'Ivoire	Côte d'Ivoire Head Office in:	Côte d'Ivoire Currently Branches/Ops in:	Côte d'Ivoire Plan to have Branches/Ops in:
Democratic Republic of the Congo	Democratic Republic of the Congo Head Office in:	Democratic Republic of the Congo Currently Branches/Ops in:	Democratic Republic of the Congo Plan to have Branches/Ops in:
Djibouti	Djibouti Head Office in:	Djibouti Currently Branches/Ops in:	Djibouti Plan to have Branches/Ops in:
Egypt	Egypt Head Office in:	Egypt Currently Branches/Ops in:	Egypt Plan to have Branches/Ops in:
Equatorial Guinea	Equatorial Guinea Head Office in:	Equatorial Guinea Currently Branches/Ops in:	Equatorial Guinea Plan to have Branches/Ops in:
Eritrea	Eritrea Head Office in:	Eritrea Currently Branches/Ops in:	Eritrea Plan to have Branches/Ops in:
Ethiopia	Ethiopia Head Office in:	Ethiopia Currently Branches/Ops in:	Ethiopia Plan to have Branches/Ops in:
Gabon	Gabon Head Office in:	Gabon Currently Branches/Ops in:	Gabon Plan to have Branches/Ops in:
Gambia	Gambia Head Office in:	Gambia Currently Branches/Ops in:	Gambia Plan to have Branches/Ops in:
Ghana	Ghana Head Office in:	Ghana Currently Branches/Ops in:	Ghana Plan to have Branches/Ops in:
Guinea	Guinea Head Office in:	Guinea Currently Branches/Ops in:	Guinea Plan to have Branches/Ops in:
Guinea-Bissau	Guinea-Bissau Head Office in:	Guinea-Bissau Currently Branches/Ops in:	Guinea-Bissau Plan to have Branches/Ops in:
Kenya	Kenya Head Office in:	Kenya Currently Branches/Ops in:	Kenya Plan to have Branches/Ops in:
Lesotho	Lesotho Head Office in:	Lesotho Currently Branches/Ops in:	Lesotho Plan to have Branches/Ops in:
Liberia	Liberia Head Office in:	Liberia Currently Branches/Ops in:	Liberia Plan to have Branches/Ops in:
Libya	Libya Head Office in:	Libya Currently Branches/Ops in:	Libya Plan to have Branches/Ops in:
Madagascar	Madagascar Head Office in:	Madagascar Currently Branches/Ops in:	Madagascar Plan to have Branches/Ops in:
Madeira	Madeira Head Office in:	Madeira Currently Branches/Ops in:	Madeira Plan to have Branches/Ops in:
Malawi	Malawi Head Office in:	Malawi Currently Branches/Ops in:	Malawi Plan to have Branches/Ops in:
Mali	Mali Head Office in:	Mali Currently Branches/Ops in:	Mali Plan to have Branches/Ops in:
Mauritania	Mauritania Head Office in:	Mauritania Currently Branches/Ops in:	Mauritania Plan to have Branches/Ops in:
Mauritius	Mauritius Head Office in:	Mauritius Currently Branches/Ops in:	Mauritius Plan to have Branches/Ops in:
Mayotte	Mayotte Head Office in:	Mayotte Currently Branches/Ops in:	Mayotte Plan to have Branches/Ops in:
Melilla	Melilla Head Office in:	Melilla Currently Branches/Ops in:	Melilla Plan to have Branches/Ops in:
Morocco	Morocco Head Office in:	Morocco Currently Branches/Ops in:	Morocco Plan to have Branches/Ops in:
Mozambique	Mozambique Head Office in:	Mozambique Currently Branches/Ops in:	Mozambique Plan to have Branches/Ops in:
Namibia	Namibia Head Office in:	Namibia Currently Branches/Ops in:	Namibia Plan to have Branches/Ops in:
Niger	Niger Head Office in:	Niger Currently Branches/Ops in:	Niger Plan to have Branches/Ops in:
Nigeria	Nigeria Head Office in:	Nigeria Currently Branches/Ops in:	Nigeria Plan to have Branches/Ops in:
Republic of the Congo	Republic of the Congo Head Office in:	Republic of the Congo Currently Branches/Ops in:	Republic of the Congo Plan to have Branches/Ops in:
Réunion	Réunion Head Office in:	Réunion Currently Branches/Ops in:	Réunion Plan to have Branches/Ops in:
Rwanda	Rwanda Head Office in:	Rwanda Currently Branches/Ops in:	Rwanda Plan to have Branches/Ops in:
Saint Helena	Saint Helena Head Office in:	Saint Helena Currently Branches/Ops in:	Saint Helena Plan to have Branches/Ops in:
São Tomé and Príncipe	São Tomé and Príncipe Head Office in:	São Tomé and Príncipe Currently Branches/Ops in:	São Tomé and Príncipe Plan to have Branches/Ops in:
Senegal	Senegal Head Office in:	Senegal Currently Branches/Ops in:	Senegal Plan to have Branches/Ops in:
Seychelles	Seychelles Head Office in:	Seychelles Currently Branches/Ops in:	Seychelles Plan to have Branches/Ops in:
Sierra Leone	Sierra Leone Head Office in:	Sierra Leone Currently Branches/Ops in:	Sierra Leone Plan to have Branches/Ops in:
Somalia	Somalia Head Office in:	Somalia Currently Branches/Ops in:	Somalia Plan to have Branches/Ops in:
South Africa	South Africa Head Office in:	South Africa Currently Branches/Ops in:	South Africa Plan to have Branches/Ops in:
Sudan	Sudan Head Office in:	Sudan Currently Branches/Ops in:	Sudan Plan to have Branches/Ops in:
Swaziland	Swaziland Head Office in:	Swaziland Currently Branches/Ops in:	Swaziland Plan to have Branches/Ops in:
Tanzania	Tanzania Head Office in:	Tanzania Currently Branches/Ops in:	Tanzania Plan to have Branches/Ops in:
Togo	Togo Head Office in:	Togo Currently Branches/Ops in:	Togo Plan to have Branches/Ops in:
Tunisia	Tunisia Head Office in:	Tunisia Currently Branches/Ops in:	Tunisia Plan to have Branches/Ops in:
Uganda	Uganda Head Office in:	Uganda Currently Branches/Ops in:	Uganda Plan to have Branches/Ops in:
Western Sahara	Western Sahara Head Office in:	Western Sahara Currently Branches/Ops in:	Western Sahara Plan to have Branches/Ops in:
Zambia	Zambia Head Office in:	Zambia Currently Branches/Ops in:	Zambia Plan to have Branches/Ops in:
Zimbabwe	Zimbabwe Head Office in:	Zimbabwe Currently Branches/Ops in:	Zimbabwe Plan to have Branches/Ops in:

Question Title

* 4. Looking at where your travel is arranged from (locally/regionally/globally), please select all of the statements below that are true for you.

N/A - We currently have no Africa travel

We have a Global Head Office situated outside of South Africa

Our Global Head Office arranges all Africa Travel for all staff (Based in Africa and Internationally)

Our local Head Office arranges all Africa Travel for all staff (Based in Africa and Internationally)

Our local Head Office arranges Africa travel just for Africa-based staff

Our Global Head Office arranges Africa travel just for Internationally-based Staff

Other / Comments

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* 5. As an estimate, roughly how many trips (originating from SA) do your staff make into Africa each month?

None - We don't travel into Africa at the moment

<10 p/m

10 - 25 p/m

25 - 50 p/m

50 - 75 p/m

75 - 100 p/m

100 - 150 p/m

150 - 200 p/m

200 - 250 p/m

250 - 300 p/m

300 - 400 p/m

400 - 500 p/m

500+ p/m

I don't know

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* 6. Rate the below items as far as the level of challenge it creates for you when arranging Africa Travel. (Select N/A where you have no Africa travel or the item is not relevant to you)

	Very easy	Fairly easy	Can be tough	Very challenging	Extremely frustrating	N/A
Visa's	Visa's Very easy	Visa's Fairly easy	Visa's Can be tough	Visa's Very challenging	Visa's Extremely frustrating	Visa's N/A
Traveller safety	Traveller safety Very easy	Traveller safety Fairly easy	Traveller safety Can be tough	Traveller safety Very challenging	Traveller safety Extremely frustrating	Traveller safety N/A
Flight times	Flight times Very easy	Flight times Fairly easy	Flight times Can be tough	Flight times Very challenging	Flight times Extremely frustrating	Flight times N/A
Airline routings	Airline routings Very easy	Airline routings Fairly easy	Airline routings Can be tough	Airline routings Very challenging	Airline routings Extremely frustrating	Airline routings N/A
Payment options for bookings	Payment options for bookings Very easy	Payment options for bookings Fairly easy	Payment options for bookings Can be tough	Payment options for bookings Very challenging	Payment options for bookings Extremely frustrating	Payment options for bookings N/A
Transfers	Transfers Very easy	Transfers Fairly easy	Transfers Can be tough	Transfers Very challenging	Transfers Extremely frustrating	Transfers N/A
Insurance cover for staff/contractors	Insurance cover for staff/contractors Very easy	Insurance cover for staff/contractors Fairly easy	Insurance cover for staff/contractors Can be tough	Insurance cover for staff/contractors Very challenging	Insurance cover for staff/contractors Extremely frustrating	Insurance cover for staff/contractors N/A
Service levels of African-based TMC's/Suppliers	Service levels of African-based TMC's/Suppliers Very easy	Service levels of African-based TMC's/Suppliers Fairly easy	Service levels of African-based TMC's/Suppliers Can be tough	Service levels of African-based TMC's/Suppliers Very challenging	Service levels of African-based TMC's/Suppliers Extremely frustrating	Service levels of African-based TMC's/Suppliers N/A
Payment options for travellers 'on the ground' / Card acceptance etc	Payment options for travellers 'on the ground' / Card acceptance etc Very easy	Payment options for travellers 'on the ground' / Card acceptance etc Fairly easy	Payment options for travellers 'on the ground' / Card acceptance etc Can be tough	Payment options for travellers 'on the ground' / Card acceptance etc Very challenging	Payment options for travellers 'on the ground' / Card acceptance etc Extremely frustrating	Payment options for travellers 'on the ground' / Card acceptance etc N/A
Data roaming and connectivity (Availability)	Data roaming and connectivity (Availability) Very easy	Data roaming and connectivity (Availability) Fairly easy	Data roaming and connectivity (Availability) Can be tough	Data roaming and connectivity (Availability) Very challenging	Data roaming and connectivity (Availability) Extremely frustrating	Data roaming and connectivity (Availability) N/A
Data roaming and connectivity (Costs)	Data roaming and connectivity (Costs) Very easy	Data roaming and connectivity (Costs) Fairly easy	Data roaming and connectivity (Costs) Can be tough	Data roaming and connectivity (Costs) Very challenging	Data roaming and connectivity (Costs) Extremely frustrating	Data roaming and connectivity (Costs) N/A
Finding reputable TMC's/Travel Agents	Finding reputable TMC's/Travel Agents Very easy	Finding reputable TMC's/Travel Agents Fairly easy	Finding reputable TMC's/Travel Agents Can be tough	Finding reputable TMC's/Travel Agents Very challenging	Finding reputable TMC's/Travel Agents Extremely frustrating	Finding reputable TMC's/Travel Agents N/A
Finding reputable, suitable Hotels/Accommodation	Finding reputable, suitable Hotels/Accommodation Very easy	Finding reputable, suitable Hotels/Accommodation Fairly easy	Finding reputable, suitable Hotels/Accommodation Can be tough	Finding reputable, suitable Hotels/Accommodation Very challenging	Finding reputable, suitable Hotels/Accommodation Extremely frustrating	Finding reputable, suitable Hotels/Accommodation N/A
Finding anything at a reasonable price	Finding anything at a reasonable price Very easy	Finding anything at a reasonable price Fairly easy	Finding anything at a reasonable price Can be tough	Finding anything at a reasonable price Very challenging	Finding anything at a reasonable price Extremely frustrating	Finding anything at a reasonable price N/A
Airline communication re delayed/cancelled flights	Airline communication re delayed/cancelled flights Very easy	Airline communication re delayed/cancelled flights Fairly easy	Airline communication re delayed/cancelled flights Can be tough	Airline communication re delayed/cancelled flights Very challenging	Airline communication re delayed/cancelled flights Extremely frustrating	Airline communication re delayed/cancelled flights N/A
Access to 'decent' airport lounges	Access to 'decent' airport lounges Very easy	Access to 'decent' airport lounges Fairly easy	Access to 'decent' airport lounges Can be tough	Access to 'decent' airport lounges Very challenging	Access to 'decent' airport lounges Extremely frustrating	Access to 'decent' airport lounges N/A
Avoiding potential 'bribery' situations	Avoiding potential 'bribery' situations Very easy	Avoiding potential 'bribery' situations Fairly easy	Avoiding potential 'bribery' situations Can be tough	Avoiding potential 'bribery' situations Very challenging	Avoiding potential 'bribery' situations Extremely frustrating	Avoiding potential 'bribery' situations N/A
Airline safety and availability - esp. in 'remote' areas	Airline safety and availability - esp. in 'remote' areas Very easy	Airline safety and availability - esp. in 'remote' areas Fairly easy	Airline safety and availability - esp. in 'remote' areas Can be tough	Airline safety and availability - esp. in 'remote' areas Very challenging	Airline safety and availability - esp. in 'remote' areas Extremely frustrating	Airline safety and availability - esp. in 'remote' areas N/A
Dealing with 'Africa time' - Delayed meetings etc	Dealing with 'Africa time' - Delayed meetings etc Very easy	Dealing with 'Africa time' - Delayed meetings etc Fairly easy	Dealing with 'Africa time' - Delayed meetings etc Can be tough	Dealing with 'Africa time' - Delayed meetings etc Very challenging	Dealing with 'Africa time' - Delayed meetings etc Extremely frustrating	Dealing with 'Africa time' - Delayed meetings etc N/A
Medical requirements (vacc's etc)	Medical requirements (vacc's etc) Very easy	Medical requirements (vacc's etc) Fairly easy	Medical requirements (vacc's etc) Can be tough	Medical requirements (vacc's etc) Very challenging	Medical requirements (vacc's etc) Extremely frustrating	Medical requirements (vacc's etc) N/A

Other big challenges we have missed?

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* 7. Do you currently, or do you plan in the future to have preferred TMC and Supplier partners in Africa? (Select N/A if you don't travel into Africa)

	Yes, partner(s) in place	No, no partner(s) in place	Plan to have partner(s) soon	N/A / I don't know
Airline	Airline Yes, partner(s) in place	Airline No, no partner(s) in place	Airline Plan to have partner(s) soon	Airline N/A / I don't know
Hotel/Accommodation	Hotel/Accommodation Yes, partner(s) in place	Hotel/Accommodation No, no partner(s) in place	Hotel/Accommodation Plan to have partner(s) soon	Hotel/Accommodation N/A / I don't know
TMC/Travel Agent	TMC/Travel Agent Yes, partner(s) in place	TMC/Travel Agent No, no partner(s) in place	TMC/Travel Agent Plan to have partner(s) soon	TMC/Travel Agent N/A / I don't know
Car rental/Transfers	Car rental/Transfers Yes, partner(s) in place	Car rental/Transfers No, no partner(s) in place	Car rental/Transfers Plan to have partner(s) soon	Car rental/Transfers N/A / I don't know

Other / Comments

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* 8. If you have preferred Travel Agent/TMC partners, are they part of a global group selected by your global HQ or are they local independent TMC/Agents?

N/A - We don't travel into Africa

N/A - We have no preferred partner agreements in place

Our TMC is a global brand and is mandated by global travel policy and used throughout Africa

We make our own TMC/Agent selections and have selected a global brand TMC/Agent

We make our own TMC/Agent selections and have different locally-based independent TMC's per region

Our African TMC's/Agents are affiliates of our local SA TMC/Agent

Other / Comments

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* 9. Whether you have a local (SA) or Global travel policy, how easy is it to roll out in Africa? (Select N/A where you have no Africa travel or no travel policy)

	Global Policy	Local Policy	N/A / We don't have a Policy
Very easy	Very easy Global Policy	Very easy Local Policy	Very easy N/A / We don't have a Policy
Fairly easy	Fairly easy Global Policy	Fairly easy Local Policy	Fairly easy N/A / We don't have a Policy
Can be tough	Can be tough Global Policy	Can be tough Local Policy	Can be tough N/A / We don't have a Policy
Very challenging	Very challenging Global Policy	Very challenging Local Policy	Very challenging N/A / We don't have a Policy
Extremely frustrating	Extremely frustrating Global Policy	Extremely frustrating Local Policy	Extremely frustrating N/A / We don't have a Policy
N/A - No Policy	N/A - No Policy Global Policy	N/A - No Policy Local Policy	N/A - No Policy N/A / We don't have a Policy
N/A - No travel into Africa	N/A - No travel into Africa Global Policy	N/A - No travel into Africa Local Policy	N/A - No travel into Africa N/A / We don't have a Policy

Other / Comments

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* 10. When dealing with African based TMC's or Travel Suppliers, how would you rate their service overall? (Select N/A if you don't travel into Africa)

	Poor	Below Average	Average	Above Average	Very Good	Excellent	N/A
Airlines	Airlines Poor	Airlines Below Average	Airlines Average	Airlines Above Average	Airlines Very Good	Airlines Excellent	Airlines N/A
Hotels	Hotels Poor	Hotels Below Average	Hotels Average	Hotels Above Average	Hotels Very Good	Hotels Excellent	Hotels N/A
TMC's	TMC's Poor	TMC's Below Average	TMC's Average	TMC's Above Average	TMC's Very Good	TMC's Excellent	TMC's N/A
Car Rental	Car Rental Poor	Car Rental Below Average	Car Rental Average	Car Rental Above Average	Car Rental Very Good	Car Rental Excellent	Car Rental N/A
Transfers	Transfers Poor	Transfers Below Average	Transfers Average	Transfers Above Average	Transfers Very Good	Transfers Excellent	Transfers N/A

Other / Comments

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* 11. How regularly do you make use of the following when travelling into Africa? (Select N/A where you have no Africa travel)

	Never	Rarely	Sometimes	Often	All the time	N/A
24/7 Personal, Armed Security	24/7 Personal, Armed Security Never	24/7 Personal, Armed Security Rarely	24/7 Personal, Armed Security Sometimes	24/7 Personal, Armed Security Often	24/7 Personal, Armed Security All the time	24/7 Personal, Armed Security N/A
Secure, Armed Transfers	Secure, Armed Transfers Never	Secure, Armed Transfers Rarely	Secure, Armed Transfers Sometimes	Secure, Armed Transfers Often	Secure, Armed Transfers All the time	Secure, Armed Transfers N/A
Standard Transfers	Standard Transfers Never	Standard Transfers Rarely	Standard Transfers Sometimes	Standard Transfers Often	Standard Transfers All the time	Standard Transfers N/A
Car Rental	Car Rental Never	Car Rental Rarely	Car Rental Sometimes	Car Rental Often	Car Rental All the time	Car Rental N/A
Airport Protocol Officers	Airport Protocol Officers Never	Airport Protocol Officers Rarely	Airport Protocol Officers Sometimes	Airport Protocol Officers Often	Airport Protocol Officers All the time	Airport Protocol Officers N/A
Expat housing	Expat housing Never	Expat housing Rarely	Expat housing Sometimes	Expat housing Often	Expat housing All the time	Expat housing N/A
Visa Services providers	Visa Services providers Never	Visa Services providers Rarely	Visa Services providers Sometimes	Visa Services providers Often	Visa Services providers All the time	Visa Services providers N/A
Charter Aircraft	Charter Aircraft Never	Charter Aircraft Rarely	Charter Aircraft Sometimes	Charter Aircraft Often	Charter Aircraft All the time	Charter Aircraft N/A
Traveller Tracking devices	Traveller Tracking devices Never	Traveller Tracking devices Rarely	Traveller Tracking devices Sometimes	Traveller Tracking devices Often	Traveller Tracking devices All the time	Traveller Tracking devices N/A
Satellite Phones	Satellite Phones Never	Satellite Phones Rarely	Satellite Phones Sometimes	Satellite Phones Often	Satellite Phones All the time	Satellite Phones N/A

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* 12. How do your travellers stay connected when travelling into Africa? (Select multiple options if relevant)

N/A - We don't travel into Africa

They don't - They turn off and do not connect when abroad

Local SIM card

Free public Wi-Fi only (Lounges, Hotels etc)

Paid public Wi-Fi (Lounges, Hotels etc)

Pre-paid mobile data roaming

Monthly billed mobile data roaming at standard rates

Data Service Provider agreement at reduced rates

Other / Comments

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* 13. When travelling, what connectivity is most important to your travellers / company and do you limit them in any way?

	Level of Importance	Do you limit this?
Email	Email Level of Importance menu	Email Do you limit this? menu
Web browsing	Web browsing Level of Importance menu	Web browsing Do you limit this? menu
Corporate applications (Salesforce.com, ERP etc.)	Corporate applications (Salesforce.com, ERP etc.) Level of Importance menu	Corporate applications (Salesforce.com, ERP etc.) Do you limit this? menu
Mobile apps (Google Maps, Uber etc)	Mobile apps (Google Maps, Uber etc) Level of Importance menu	Mobile apps (Google Maps, Uber etc) Do you limit this? menu
SMS / Whatsapp or similar	SMS / Whatsapp or similar Level of Importance menu	SMS / Whatsapp or similar Do you limit this? menu
International telephone calls (VoIP)	International telephone calls (VoIP) Level of Importance menu	International telephone calls (VoIP) Do you limit this? menu
Video chat (Facetime, Skype etc)	Video chat (Facetime, Skype etc) Level of Importance menu	Video chat (Facetime, Skype etc) Do you limit this? menu
Video streaming (YouTube etc)	Video streaming (YouTube etc) Level of Importance menu	Video streaming (YouTube etc) Do you limit this? menu
Social media (Facebook etc)	Social media (Facebook etc) Level of Importance menu	Social media (Facebook etc) Do you limit this? menu

Other / Comments

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* 14. How important is the control of international roaming charges to your company?

Very important - We would rather turn off than pay high prices

Fairly important - We enforce or encourage the use of free Wi-Fi only, where possible

Not too important - We have accepted that this is one of the high costs of doing business

Not important at all - We have to stay connected, no matter what the cost

Other / Comments

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* 15. Do you know what your company spends on data roaming monthly and are you happy with this?

We don't spend anything as we only use free Wi-Fi

I don't know what we spend

I don't know what we spend and I worry about the cost

I don't know what we spend and don't want to know!

I know what we spend and it is ok

I know what we spend and it is high/very high

I know what we spend and it is horrendous

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* 16. How educated are your staff about safety and other potential issues when traveling into Africa?

N/A - We don't travel into Africa

They know very little, if anything!

They know enough to basically stay out of trouble

They are fairly clued up

They are very savvy

They are extremely well prepared and knowledgeable

Other / Comments

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* 17. What measures do you have in place to keep your travellers safe when in Africa? (Select N/A where you have no Africa travel)

	Yes	No	Kind Of	N/A
We have a preferred 'emergencies' service provider (Int. SOS or similar)	We have a preferred 'emergencies' service provider (Int. SOS or similar) Yes	We have a preferred 'emergencies' service provider (Int. SOS or similar) No	We have a preferred 'emergencies' service provider (Int. SOS or similar) Kind Of	We have a preferred 'emergencies' service provider (Int. SOS or similar) N/A
Staff report into their SA/applicable embassy on arrival	Staff report into their SA/applicable embassy on arrival Yes	Staff report into their SA/applicable embassy on arrival No	Staff report into their SA/applicable embassy on arrival Kind Of	Staff report into their SA/applicable embassy on arrival N/A
Staff contact the office regularly with details of their whereabouts	Staff contact the office regularly with details of their whereabouts Yes	Staff contact the office regularly with details of their whereabouts No	Staff contact the office regularly with details of their whereabouts Kind Of	Staff contact the office regularly with details of their whereabouts N/A
Staff never go anywhere alone or unattended	Staff never go anywhere alone or unattended Yes	Staff never go anywhere alone or unattended No	Staff never go anywhere alone or unattended Kind Of	Staff never go anywhere alone or unattended N/A
Local and SA Emergency numbers are programmed into staff phones	Local and SA Emergency numbers are programmed into staff phones Yes	Local and SA Emergency numbers are programmed into staff phones No	Local and SA Emergency numbers are programmed into staff phones Kind Of	Local and SA Emergency numbers are programmed into staff phones N/A
We have a contingency plan in place (known by all travellers) if something goes wrong	We have a contingency plan in place (known by all travellers) if something goes wrong Yes	We have a contingency plan in place (known by all travellers) if something goes wrong No	We have a contingency plan in place (known by all travellers) if something goes wrong Kind Of	We have a contingency plan in place (known by all travellers) if something goes wrong N/A
Staff are fully kitted out with vacc's, potentially required meds etc	Staff are fully kitted out with vacc's, potentially required meds etc Yes	Staff are fully kitted out with vacc's, potentially required meds etc No	Staff are fully kitted out with vacc's, potentially required meds etc Kind Of	Staff are fully kitted out with vacc's, potentially required meds etc N/A
We are able to remotely track our travellers	We are able to remotely track our travellers Yes	We are able to remotely track our travellers No	We are able to remotely track our travellers Kind Of	We are able to remotely track our travellers N/A

Other / Comments

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* 18. Anything else that you would like to add that we may have missed or something you would like for us to add into the discussions at our Buyers Breakfast on 3 August?