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Product Care Member Satisfaction Survey 2026

Pour accéder au sondage en français, veuillez sélectionner Français dans le menu déroulant dans le coin supérieur droit.
1.Overall, how satisfied are you with Product Care as your producer responsibility organization (PRO)?(Required.)
2.The following questions have been designed to provide insight into specific areas of Product Care’s work. If you are not familiar with a component of our services and are unable to provide feedback related to your experience, we ask that you please select N/A - Not Applicable.

Please indicate your level of satisfaction with each statement.(Required.)
😃 Very satisfied
🙂 Satisfied
🙁 Dissatisfied
😞 Very dissatisfied
N/A
Product Care adequately supports members in meeting their regulatory obligations.
I am satisfied with Product Care’s approach to setting Environmental Handling Fees (EHF).
Product Care considers and incorporates member feedback during the EHF consultation process.
Product Care manages program costs in the best interests of its members.
Product Care is transparent about the performance of its programs.
The materials Product Care provides help me understand important topics and are presented in a clear, professional way.
The member section of Product Care’s website has information that is valuable to me.
I am adequately informed of program changes and updates.
In my experience, Product Care’s members portal is intuitive and easy to follow (Reporting, extracting invoices, account statements, etc.).
Product Care staff are responsive to my questions/comments.
Product Care staff provide helpful guidance to my questions/comments.
Product Care staff are professional and courteous in my interactions with them.
Product Care represents member interests in their interactions with regulators.
3.In which area(s) is Product Care doing a good job?
4.In which area(s) can Product Care improve?
5.What category best describes your organization? Please select all that apply.(Required.)
6.Which programs and regions are you registered in? Please check all that apply.(Required.)
Yukon
British Columbia
Alberta
Saskatchewan
Manitoba
Ontario
Quebec
New Brunswick
Prince Edward Island
Nova Scotia
Newfoundland & Labrador
Paint
HHW/HSP/NRFC
Lights
Alarms
7.What function best describes your position in your organization?
8.What role best describes your position in your organization?
Thank you for taking the time to share your feedback!
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