Santa Clara Police - Customer Satisfaction Survey

The City of Santa Clara is committed to providing excellent customer service to its residents. You are being provided with this Customer Satisfaction Survey because you recently had contact with the Police Department. In order to insure that the Police Department is providing the service our community wants, we ask you to evaluate your recent contact by completing this survey and returning it to us. Your answers will be kept confidential to the extent permitted by law.

We want to thank you for the opportunity to assist you. We are your Police Department, and we are always here for you.

Questions marked with * are required.

* You contacted the Police Department to report a:

* You were a:

* Your initial phone contact was handled promtly and courteously.

* The officer arrived in a reasonable time.

* The officer was courteous and professional.

* The officer showed concern for the situation.

* The officer took time to explain his actions and/or offered alternatives.

* I was satisfied with the service I received.

* Overall, I am satisfied with the level of service I receive from the Police Department.

* If you would like to provide additional comments, or suggestions for Police Department services, please do so.

* If you would like to be contacted regarding the services we have provided, or if you have questions about the Police Department, please provide your name, phone number, and the best time to call, or your email address. You may also call Chief Stephen D. Lodge’s office at (408) 615-4890.