Transportation Survey FY19

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* 1. Who is your transportation provider?

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* 2. Age

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* 3. Gender

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* 4. Race

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* 5. Household Composition, Do you live...

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* 6. How did you learn about this transportation service?

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* 7. On average, how many times a month do you use this transportation service?

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* 8. Do you have any other means of transportation?

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* 9. Do you use this transportation service mostly to get to: (Please check all that apply)

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* 10. How would you rate the friendliness and courtesy of the drivers?

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* 11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

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* 12. When you call to schedule a ride, how often do you experience lengthy delays in having the telephone answered?

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* 13. How often do you have to re-schedule medical appointments because you cannot get a ride at the time and or day that you need?

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* 14. Is your driver on time picking you up from your home?

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* 15. Is your driver on time picking you up to take you home?

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* 16. What is the longest time you have had to wait for a driver to pick you up?

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* 17. Are you aware that you can make a donation toward the ride if you wish?

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* 18. Overall, how would you rate this transportation service?

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* 19. Do you have any recommendations for improving this transportation service?

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* 20. Additional Comments

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