2024 WDL Client Experience Survey Spring 2024 Question Title * 1. Please select your client type from the list below: Hospital or Reference Laboratory Physician office clinic Long Term Care/Assisted or Independent Living Research account Froedtert Community Physicians Clinic Question Title * 2. Title or Role of person completing survey Question Title * 3. How would you rate your overall experience with Wisconsin Diagnostic Laboratories (WDL)? Question Title * 4. How would you rate the knowledge and professionalism of our Client Support Team? (Please rate each Service listed below, when applicable) Dissatisfied Somewhat dissatisfied Satisfied Mostly satisfied Very satisfied N/A Business Development/Account Management Services Business Development/Account Management Services Dissatisfied Business Development/Account Management Services Somewhat dissatisfied Business Development/Account Management Services Satisfied Business Development/Account Management Services Mostly satisfied Business Development/Account Management Services Very satisfied Business Development/Account Management Services N/A Client Services Client Services Dissatisfied Client Services Somewhat dissatisfied Client Services Satisfied Client Services Mostly satisfied Client Services Very satisfied Client Services N/A Long Term Care - Client Services Long Term Care - Client Services Dissatisfied Long Term Care - Client Services Somewhat dissatisfied Long Term Care - Client Services Satisfied Long Term Care - Client Services Mostly satisfied Long Term Care - Client Services Very satisfied Long Term Care - Client Services N/A Information Technology Services (IT) Information Technology Services (IT) Dissatisfied Information Technology Services (IT) Somewhat dissatisfied Information Technology Services (IT) Satisfied Information Technology Services (IT) Mostly satisfied Information Technology Services (IT) Very satisfied Information Technology Services (IT) N/A Phlebotomy Services Phlebotomy Services Dissatisfied Phlebotomy Services Somewhat dissatisfied Phlebotomy Services Satisfied Phlebotomy Services Mostly satisfied Phlebotomy Services Very satisfied Phlebotomy Services N/A Billing Services Billing Services Dissatisfied Billing Services Somewhat dissatisfied Billing Services Satisfied Billing Services Mostly satisfied Billing Services Very satisfied Billing Services N/A Question Title * 5. How likely are you to recommend WDL to others for lab services? Question Title * 6. What can WDL do to improve our services to you? Question Title * 7. Is there anyone from our WDL team that you would like to recognize? Question Title * 8. Would you like us to contact you to discuss further? Name Company Email Address Phone Number Thank you for participating in our survey! Survey participants will automatically be entered into a raffle for a chance to win delicious treats for their team. If you have additional questions, please feel free to contact us at (414) 805 – 7600. Done