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Comments and Feedback for Thomson Reuters and LexisNexis

Good day CALL/ACBD  Members and Friends,

In the coming weeks, the CALL/ACBD Vendor Liaison Committee will be organizing its annual calls meeting with Thomson Reuters and LexisNexis to voice your concerns, queries, and issues. The results of this survey will be the foundation for our discussions with them.

The most effective way to do this is with an open-ended survey. Besides the first 2 questions, we have provided a number of topics. We ask that you provide fulsome comments with examples. The beauty of using Survey Monkey is that the results will be collated and make it much easier for the Committee to see trends, common problems and frequent issues.

This survey will take anywhere from 2 minutes to much longer to complete, depending on how much you have to share. Please provide only one response per institution.

The survey is anonymous; however, if you wish to be contacted you can include your details at the end of the survey.

The VLC conducts this survey annually in order to track and communicate trends with our members and the publishers. 

Thank you,
Alexia, Annette, and the VLC Committee

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* 1. Please identify your type of library

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* 2. Do you have any suggestions for the VLC about the usefulness of the annual calls with TR and LN or how to improve this initiative?

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* 3. Is there anything else the VLC could be doing for you?

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* 4. On a scale of 1 to 5, how happy are you with Thomson Reuters?

0 - No opinion, 1 - Extremely unhappy, 2 - Unhappy, 3 - Neutral, 4 - Happy, 5 - Extremely happy.

0 2.5 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. Comment on TR - Online Bookstore

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* 6. Comment on TR - MyAccount

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* 7. Comment on TR - Invoicing and Accounting

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* 8. Comment on TR - Shipping

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* 9. Comment on TR- Pricing

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* 10. Comment on TR - Contract negotiations

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* 11. Comment on TR - Library Management Agreement (LMA)

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* 12. Comment on TR - Print publications

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* 13. Comment on TR - Customer Service

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* 14. Comment on TR - Communications

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* 15. Comment on TR- Training

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* 16. Comment on TR - ProView ebooks

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* 17. Comment on TR - Online services (Westlaw Canada, WestlawEdge, etc)

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* 18. Comment on TR - Usage Statistics and other reports

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* 19. Comment on TR - Other

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* 20. On a scale of 1 to 5, how happy are you with Lexis Nexis?

0 - No opinion, 1 - Extremely unhappy, 2 - Unhappy, 3 - Neutral, 4 - Happy, 5 - Extremely Happy.

0 2.5 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 21. Comment on LN - Online Bookstore

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* 22. Comment on LN - Website

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* 23. Comment on LN - Invoicing and Accounting

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* 24. Comment on LN- Shipping

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* 25. Comment on LN - Pricing

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* 26. Comment on LN - Contract negotiations

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* 27. Comment on LN- Bundled pricing

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* 28. Comment on LN - Print publications

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* 29. Comment on LN - Customer Service

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* 30. Comment on LN - Communications

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* 31. Comment on LN -Training

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* 32. Comment on LexisNexis Digital Library (eBooks platform)

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* 33. Comment on Online Services (Lexis+, Lexis Advance QL, Practical Guidance, Lexis Context, etc.)

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* 34. Comment on LN - Usage Statistics and other reports

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* 35. Comment on LN - Other

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* 36. If you would like to be contacted about the survey, please provide your name and email.

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