EXIT Epoch Analytical Inc. - Customer Satisfaction Survey 2019 Epoch Analytical Customer Feedback Survey 2019 Every year, Epoch Analytical conducts a customer feedback survey to gain valuable information about how we can offer the best customer service. OK Question Title * 1. How would you rate Epoch Analytical? Poor Satisfactory Good Excellent N/A Turnaround Time Turnaround Time Poor Turnaround Time Satisfactory Turnaround Time Good Turnaround Time Excellent Turnaround Time N/A Cost/Value Cost/Value Poor Cost/Value Satisfactory Cost/Value Good Cost/Value Excellent Cost/Value N/A Customer Service Customer Service Poor Customer Service Satisfactory Customer Service Good Customer Service Excellent Customer Service N/A Reporting Reporting Poor Reporting Satisfactory Reporting Good Reporting Excellent Reporting N/A Reputation amongst other Labs Reputation amongst other Labs Poor Reputation amongst other Labs Satisfactory Reputation amongst other Labs Good Reputation amongst other Labs Excellent Reputation amongst other Labs N/A Location (Coquitlam & Abbotsford) Location (Coquitlam & Abbotsford) Poor Location (Coquitlam & Abbotsford) Satisfactory Location (Coquitlam & Abbotsford) Good Location (Coquitlam & Abbotsford) Excellent Location (Coquitlam & Abbotsford) N/A Other reasons: OK Question Title * 2. Which EA Labs turnaround times have you used in the past? (More than one can be chosen) Regular 24 Hours Rush <4 Hours Hot Rush <1 Hour Emergency (After Hours, weekends and Stat Holidays) Exterior Sample Drop Box (samples are processed the following business day) Comments: OK Question Title * 3. What are the main reason(s) you use EA Labs? (More than one can be chosen) Accreditation status with NVLAP and CALA Location/convenience Cost Turnaround Times Rapport with staff Referred by a colleague Other reasons: OK Question Title * 4. How satisfied are you with the reliability and quality of EA Labs test results? Very Satisfied Satisfied Somewhat Satisfied Not Satisfied If not satisfied, please explain why: OK Question Title * 5. Would you recommend Epoch Analytical to a colleague or another company? Yes No N/A If not, please explain why: OK Question Title * 6. Which of the following EA Labs services have you used before? Asbestos Bulk (EPA 600 R93-116) Asbestos Fiber Counting (NIOSH 7400) Asbestos Point Count (400-1000) Vermiculite Float Suspension (EPA 600-R04-004) Asbestos Bulk Gravimetric Reduction using acid and ashing XRay Fluoresence Lead Paints and Coatings (Pb) analysis XRay Fluoresence Lead (Pb) dust wipe analysis Mold Bulk Direct Microscopic Examination On site sample collection and reporting by a qualified, professional environmental consultant Are there any other services you would like us to offer?: OK Question Title * 7. Do you use any other asbestos testing labs for the same services we provide? Yes No N/A Please name other labs used and explain why: OK Question Title * 8. Do you think WorkSafeBC should have a regulatory framework to evaluate the quality of asbestos testing labs? (Currently, asbestos testing labs in BC are not inspected by WorkSafeBC) Yes No Indifferent. All Labs provide the same quality of service. Comments: OK Question Title * 9. If you have anything else you'd like to tell us about, please let us know! Additionally, please leave us a GOOGLE REVIEW! OK Question Title * 10. Please leave your name, email or cell # if you would like more information on setting up an account, volume discounts and sample collection pickup services. OK DONE! THANK YOU!