Please complete these details to allow us understand how we can improve what we do

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* 1. Please complete these details to allow us understand how we can improve what we do

If you have telephoned us in the past, was the ITPS service representative courteous and friendly?

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* 2. If you have telephoned us in the past, was the ITPS service representative courteous and friendly?

Was the phone answered within a reasonable amount of time?

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* 3. Was the phone answered within a reasonable amount of time?

Were you kept up to date on the progress of your active incidents during their lifetime?

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* 4. Were you kept up to date on the progress of your active incidents during their lifetime?

Did the engineer speak to you to confirm that the faults were resolved before they were closed?

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* 5. Did the engineer speak to you to confirm that the faults were resolved before they were closed?

How would you rate our communication during the lifetime of the incident?

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* 6. How would you rate our communication during the lifetime of the incident?

How would you rate the quality of the customer service you received from ITPS during the lifetime of the incident?

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* 7. How would you rate the quality of the customer service you received from ITPS during the lifetime of the incident?

How would you rate the quality of the technical service you received from ITPS during the lifetime of the service desk incidents?

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* 8. How would you rate the quality of the technical service you received from ITPS during the lifetime of the service desk incidents?

Overall, how would you rate our delivery against your needs and expectations?

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* 9. Overall, how would you rate our delivery against your needs and expectations?

Would you like to be contacted with respect to your feedback?

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* 10. Would you like to be contacted with respect to your feedback?

We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

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* 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

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