ITPS Service Desk Customer Satisfaction Survey Question Title * 1. Please complete these details to allow us understand how we can improve what we do Name Company Email Address Phone Number Question Title * 2. If you have telephoned us in the past, was the ITPS service representative courteous and friendly? Yes No Can't recall I haven't used the phone to contact you Question Title * 3. Was the phone answered within a reasonable amount of time? Yes No N/A - I haven't used the phone to contact you Question Title * 4. Were you kept up to date on the progress of your active incidents during their lifetime? Yes No Yes, but would have preferred more updates Question Title * 5. Did the engineer speak to you to confirm that the faults were resolved before they were closed? Yes No Question Title * 6. How would you rate our communication during the lifetime of the incident? Excellent Very Good Satisfactory Unsatisfactory Question Title * 7. How would you rate the quality of the customer service you received from ITPS during the lifetime of the incident? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 8. How would you rate the quality of the technical service you received from ITPS during the lifetime of the service desk incidents? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 9. Overall, how would you rate our delivery against your needs and expectations? Excellent Very Good Satisfactory Poor Very Poor Question Title * 10. Would you like to be contacted with respect to your feedback? Yes No Question Title * 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have. Submit response