* 1. Please complete these details to allow us understand how we can improve what we do

* 2. If you have telephoned us in the past, was the ITPS service representative courteous and friendly?

* 3. Was the phone answered within a reasonable amount of time?

* 4. Were you kept up to date on the progress of your active incidents during their lifetime?

* 5. Did the engineer speak to you to confirm that the faults were resolved before they were closed?

* 6. How would you rate our communication during the lifetime of the incident?

* 7. How would you rate the quality of the customer service you received from ITPS during the lifetime of the incident?

* 8. How would you rate the quality of the technical service you received from ITPS during the lifetime of the service desk incidents?

* 9. Overall, how would you rate our delivery against your needs and expectations?

* 10. Would you like to be contacted with respect to your feedback?

* 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

T