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* 1. Are you a current Skilljar customer?

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* 2. What industry is your company in?

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* 3. How many employees does your company have?

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* 4. What is your company’s annual revenue?

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* 5. Where is your company headquartered?

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* 6. What is your job level?

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* 7. What is your job title?

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* 8. Have you been promoted in the past two years?

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* 9. Where does your Customer Education team currently sit in your organization?

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* 10. Do you expect your Customer Education budget to increase next year, if so, how much?

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* 11. How many people are on your Customer Education team?

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* 12. How many learners does your Customer Education team serve?

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* 13. What initiatives does your Customer Education team own? (select all that apply)

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* 14. Where do the majority of new course requests come from?

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* 15. How many new courses do you estimate your Customer Education team created in 2024?

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* 16. What portion of your courses do you think drove the most impact in 2024?

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* 17. Where do you think AI will have the most impact on your Customer Education program?

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* 18. How has AI impacted your productivity?

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* 19. What is one area you think AI has been 'overhyped' for Customer Education teams?

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* 20. What is one workflow that AI has helped you with the most?

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* 21. What is the top goal of your current Customer Education strategy?

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* 22. Rank the top challenges your team is facing, from most challenging to least.

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* 23. If you had to pick one business metric your C-Suite cares about most right now, what would it be?

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* 24. How has the pressure to prove the business impact of Customer Education to the C-Suite changed over the past 2 years?

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* 25. Do you agree with the statement,"I feel confident that my C-Suite knows the full business impact of Customer Education"

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* 26. Which business impact metrics are you currently able to tie to your Customer Education programs? (select all that apply)

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* 27. Which business impact metrics did you make the most positive progress on in 2024?

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* 28. Do you have a definition for a trained v. untrained customer? (ex: number of course completions, etc.)

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* 29. Do you integrate your Learning Management System (LMS) to your Customer Relationship Management (CRM) or Business Intelligence (BI) tools?

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* 30. Do you have a strategy to monetize your Customer Education offerings?

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* 31. If you charge for training, which pricing models do you use?

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* 32. If you had to pick one prediction for the future of Customer Education in the coming year, what would it be?

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* 33. Interested in providing direct quotes for the report? Drop your email here!

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* 34. Want to get early access to the report? Drop your email here!

 
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