* 1. How helpful were the customer service representatives at Colonial General Insurance?

* 2. How responsive is Colonial General Insurance?

* 3. What changes would most improve our services?

* 4. What do you like most about our services?

* 5. Compared to our competitors, is our service quality better, worse, or about the same?

* 6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 7. How well do the customer service representatives at Colonial General Insurance answer your questions?

* 8. What would make you more likely to use Colonial General in the future?

* 9. How easy is it to find the information you are looking for on our website?

* 10. How clear is the information available on our website?

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