Welfare Department Client Feedback Survey 2024 Question Title * 1. You recently contacted the City of Nashua Welfare Department for assistance. What assistance were you looking for (please choose all that apply)? Rent Utility shut off Food/household goods Prescription Burial/cremation assistance Other (please specify) Question Title * 2. How did you hear about the City of Nashua Welfare Department (please choose all that apply)? Family member Friend Coordinated Entry (Coordinated Access) Another agency 2-1-1 City of Nashua Website Other (please specify) Question Title * 3. Did you complete an application? Yes No Question Title * 4. Did you complete an eligibility interview with a Welfare Department staff person? Yes No Question Title * 5. Were you able to get the assistance you were seeking? Yes No Question Title * 6. Please rate the application process, with 1 being very difficult and 5 being very easy: Very difficult Difficult Neither difficult nor easy Easy Very Easy Question Title * 7. Were the staff in the Welfare Department helpful? Unhelpful Neither unhelpful nor helpful Helpful Question Title * 8. Did staff provide you with other resources outside of the Welfare Department? Yes – staff referred me to other resources outside of the Welfare Department No – staff did not refer me to other resources outside of the Welfare Department I am not sure if staff referred me to other resources Question Title * 9. Please rate your overall interaction with the Welfare Department, with 1 being very negative and 5 being very positive: Very negative Negative Neither negative not positive Positive Very positive Question Title * 10. Additional comments: Question Title * 11. If you would like a follow up response to your survey, please provide your contact information. Name Email Address Phone Number Done