Thank you for being a valued customer of The Vet Store.

We know that the best way to look after our customers is to listen to them! As such, we’ve created an anonymous online survey which we would love you to complete. It will take you less than 2 minutes to finish and will provide us with valuable feedback on how we’re doing. 

All answers and information will only ever be used to improve your experience and never sold to others. If you have any further suggestions or specific feedback, you can e-mail us at info@mahrsurgical.co.uk so we can respond directly back to you.
 
Thank you in anticipation of your help.

1.How long have you been a customer of The Vet Store?

Less than six months

Six months to a year

1 - 2 years

More than 2 years

I am not a customer

2.How well do our range of brands and products meet your needs

Extremely well

Very well

Somewhat well

Not so well

Not at all well

3.How would you rate the quality of our products?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

4.How would you rate the value for money of our products?

Excellent

Above average

Average

Below average

Poor

5.How responsive have we been to any questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

6.How do you rate the staff at The Vet Store?

Excellent

Very Good

Good

Average

Unacceptable

7.How satisfied are you with the speed at which your orders are processed?

1 - Unacceptable

2 - Very Poor

3 - Poor

4 - Below Average

5 - Average

6 - Above Average

7 - Good

8 - Very Good

9 - Excellent

10 - Outstanding

8.How would you rate our website?

1 - Unacceptable

2 - Very Poor

3 - Poor

4 - Below Average

5 - Average

6 - Above Average

7 - Good

8 - Very Good

9 - Excellent

10 - Outstanding

9.Overall, how would you rate The Vet Store?

1 - Unacceptable

2 - Very Poor

3 - Poor

4 - Below Average

5 - Average

6 - Above Average

7 - Good

8 - Very Good

9 - Excellent

10 - Outstanding