Beck Manufacturing/Anvil International Customer Service Survey

Beck/Anvil is working towards World Class Customer Service; we want to be exceptional partners to our friends in the industry. As a means to this end we are asking you to take a couple of minutes and let us know how we are doing and what we can do better by filling out the attached survey.

Thank you in advance for your participation.

Sincerely,

Chris Hohl, General Manager

* 1. Is the Beck/Anvil Customer Service team knowledgeable, courteous and prompt?

* 2. Do you receive our quotes, order acknowledgements and return merchandise authorization in a timely manner?

* 3. When speaking to Customer Service does their geographical location matter?

* 4. Are your orders delivered completely, accurately and on time?

* 5. Is your Beck/Anvil Sales Representative knowledgeable, courteous and prompt?

* 6. What is your idea of outstanding Customer Service?

* 7. If Beck/Anvil could do one thing better for your company, what would it be?

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