Dear microfinance colleagues,

Human resource (HR) management has become a critical factor influencing financial service providers’ ability to survive, and thrive, in the current environment. Yet, there are few standards or benchmarks to guide our actions in this area.

With this in mind, the European Microfinance Platform (http://www.e-mfp.eu/) has set out to map existing HR practices among financial service providers worldwide, and to assess which practices are being used most strategically to manage social and financial performance. The process will generate insights at an aggregate level as well as for different geographic regions and types of financial service providers.

We invite you to be part of the process by participating in this survey. If you complete the questionnaire, you will receive a summary of the results that you can use as a benchmark of your organization’s HR practices. You will also have the chance to participate in a drawing to win a scholarship for next year’s European Microfinance Week in Luxembourg or the SPTF annual meeting (including ticket, accommodation and transport). If you would like to participate in the drawing, please do not forget to provide your organization’s contact details at the end of the survey!

Your responses will be anonymized, and you will be able to save answers and exit the survey at any time to continue answering at a later stage. In order to do this, you will need to always connect from the same device and browser. It should take approximately 90 minutes to complete the survey. For a preview of the survey questionnaire, click here.

Thank you for participating and good luck with the draw!

Abbad El-Rayyes and Patricia Richter
(Co-heads of the e-MFP HRD action group)

PS: For any questions or concerns that you might have while going through the survey, please contact