The Whistler Chamber Mystery shopping program is part of the Resort-wide service strategy that is working to raise the level of customer service in the Resort. Employees are trained on the service philosophy – connect, assist, exceed. Businesses are measured on how well their employees deliver on this service philosophy and recognition for excellence follows.
Reviewing how you are doing is an extremely important business tool especially if we consider that: 96% of customers will not share their dissatisfaction with you but will tell 10 of their friends who then go on to tell 5 of their friends. This means that for every complaint you hear, a potential of 1,250 other people heard the same thing about your business. The summer mystery shopper pilot program is open to all businesses that are customer facing.
Your involvement in this program, whether you are a participating business or a mystery shopper, is instrumental to the success of the Service Strategy.