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Organization Information Form

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* 1. Please provide organizational information below.

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* 2. Please provide information for the primary contact for Award correspondence.

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* 3. Please identify below the award categories that your organization is entering.

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* 4. What year was your Monitoring Center built? 

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* 5. What year was your Monitoring Center most recently remodeled?

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* 6. How many active stations do you have?

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* 7. How many full-time operators do you have?

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* 8. How many part-time operators do you have?

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* 9. How many supervisors do you have?

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* 10. How many commercial subscribers do you have?

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* 11. What is your percentage of supervised Open/Close?

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* 12. How many residential subscribers do you have?

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* 13. What is your percentage of non-owned subscribers?

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* 14. Check all types of signals monitored by your organization.

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* 15. What types of communication technologies does your organization use? Select all that apply.

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* 16. Do you provide either of these additional monitoring center services?

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* 17. Your Monitoring Center is best described as:

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* 18. Indicate below all of your Monitoring Center listings.

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* 19. Which TMA Monitoring Center certifications does your organization hold?

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* 20. What NRTL certification does your Monitoring Center hold?

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* 21. Does your Monitoring Center have a Disaster Recovery Plan?

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* 22. Please indicate below the type of professional training programs that you Monitoring Center uses.

  Answer Number of Graduates
TMA Monitoring Center Online Operator Level 1
TMA Monitoring Center Online Operator Level 2
TMA Monitoring Center Online Operator Level 1 - Individual courses
Proprietary training (Developed by your organization.)

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* 23. Does your organization have a procedure manual?

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* 24. Signals Handled

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* 25. Calls Handled

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* 26. What is your average response time? (This is measured as the time a signal is received and acknowledged by the automation software until the time an operator begins to dial the first call. if a different method of measurement is used, please describe.)

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* 27. Is your organization a member of any of the following associations? (Check all that apply.)

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