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Bancroft Community Family Health Team Patient Experience Survey 2026

Thank you for answering this short survey about your care as a patient at the Bancroft Community Family Health Team. Please note that your answers will be kept confidential. Your name will not be collected.
1.Age
2.Do you have a Primary Care Provider (Doctor or Nurse Practitioner)?(Required.)
3.Thinking about the MOST RECENT time you received care in the clinic or virtually, which healthcare provider did you connect with? (select one)(Required.)
4.Thinking about the MOST RECENT time you booked your appointment, approximately, how many days did you wait to connect with your healthcare provider?(Required.)
5.Did you feel that your health concern needed to be addressed within the same day or next day?(Required.)
6.When you connect with your healthcare provider, do they involve you as much as you want to be in decisions about your care and treatment?(Required.)
7.Do you feel welcome and comfortable when you attend the office for an appointment?(Required.)
8.Which BCFHT site do you visit most often?(Required.)
9.Thinking about the MOST RECENT time you received care, how did you connect with your provider? (select one)(Required.)
10.What method do you prefer to use when contacting your healthcare provider's office?(Required.)
11.Are you using Pomelo for email communication and/or booking online appointments?(Required.)
12.What limitations or barriers prevent you from connecting with your provider virtually either by phone or online? (please select all that apply)(Required.)
13.What limitations or barriers prevent you from accessing healthcare in your community? (please select or list all that apply)(Required.)
14.In general, how would you rate your overall health?(Required.)
15.Do you have any positive or negative feedback you want to share?
Current Progress,
0 of 15 answered