Haury's Lake City Collision - Insurance Survey

At Haury's, we are continually fighting for a level playing field between consumers and insurers in Washington State. We would appreciate your input on how your dealings with your insurance company went. With this information we can continue to try and make a difference in how business is conducted in our area. Thank you in advance for your participation!

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* 1. What is the insurance company that handled your claim for your recent repairs at Haury's?

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* 2. Was your claim through your own insurance company or through the other party's insurance company?

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* 3. Please rate the following interactions between you and the insurer:

"My insurance company...

  Strongly disagree Somewhat disagree Neither agree nor disagree Somewhat agree Strongly agree
... opened my claim quickly."
... opened my claim without hassle."
... honored my choice of repair shop."
... did not pressure me to take my car to another repair shop."
... paid for the full cost of repairs without hassle."
... did not pressure me regarding the use of aftermarket vs. OEM parts."
... was quick in responding to my communication."
... was honest with me and acted in good faith."
... treated me fairly."

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* 4. Would you recommend this insurer to other customers?

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* 5. What rating would you give your insurer on the following points?

  1 - Terrible 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent
Customer service
Communication
Honesty/Integrity
Respect for my choices
Overall rating

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* 6. Let us know if you have any additional comments regarding your dealings with your insurance company.

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* 7. Let us know your phone/email if we can communicate with you regarding any of your responses. Your further assistance could help fix insurance practices in Washington State.

Thank you for your assistance!

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