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2005 VoIP Survey - Reference Copy
1.
Please rate how satisfied you are with your VoIP deployment.
7
Extremely Satisfied
Have not deployed
6
5
4
Moderately satisfied
3
2
1
Not at all satisfied
Don't know or N/A
Satisfaction
7
Extremely Satisfied
Have not deployed
6
5
4
Moderately satisfied
3
2
1
Not at all satisfied
Don't know or N/A
2.
Approximately what percentage of your voice traffic has migrated to VoIP / IP Telephony, based on number of desktops/phones that are IP-enabled and number of call minutes?
Less than 25%
25% to 50%
51% to 75%
More than 75%
Have not deployed
Don't know or N/A
Desktops/ Phones
Less than 25%
25% to 50%
51% to 75%
More than 75%
Have not deployed
Don't know or N/A
Call Minutes
Less than 25%
25% to 50%
51% to 75%
More than 75%
Have not deployed
Don't know or N/A
3.
Have you been able to calculate and demonstrate a hard (tactical) ROI/payback for your VoIP/IP Telephony implementation?
Yes
No
"Soft" (strategic) payback will be or has been justification enough
Don't know / Haven't tried
Other (please specify)
4.
Which of the following best represents your company's view of the Total Cost of Ownership (TCO) for VoIP / IP Telephony?
TCO is significantly reduced
TCO is slightly reduced
TCO has remained the same, but we're gaining other benefits
TCO has increased, but this is offset by the advantages
TCO has increased, but this has not been offset by the advantages
We have not studied the TCO
Other (please specify)
5.
Please indicate your plans for
production
(not test or trial) use of each of the following systems. (Please check one answer in each row.)
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
Soft Phones
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
IP-enabled Traditional PBXes
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
Wireless 802.11-based IP Phones
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
IP Phones (Wired)
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
Wireless 802.11-based Dual-mode IP Phones
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
IP PBXes
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
VoIP Quality Management and Troubleshooting Systems
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
IP Centrex
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
Voice-enabled Routers
Currently in use
Planned use before the end of 2006
Planned use after 2006
No plans to use
Don't know
6.
What are the
most important
benefits you expect to receive by deploying VoIP? (Please check all that apply.)
Cost of international calls will drop significantly
Cost of Moves/Adds/Changes will drop significantly
Cost of wiring will drop significantly
Employee productivity can be increased
Mobility and flexibility can be provided to employees
Deploying enhanced voice functions
Cost of domestic calls between company sites will drop significantly
Ability to connect to and integrate with third-party application servers, such as Microsoft Live Communications Server (LCS)
Cost of domestic calls other than between company sites will drop significantly
Cost of communication operations will drop significantly
Enhanced/Converged business processes
Ongoing cost of upgrading and maintaining our traditional PBXs will drop significantly
Easier to deploy new integrated / multimedia applications
Customer service and interaction can be improved
Other (please specify)
7.
What do you see as the
primary
impediments that you will face to deploying VoIP? (Please check all that apply.)
Concerns about security
Concerns about Power over Ethernet (POE) standards
The lack of the people to plan, design, implement, and manage VoIP
Do not think that a broad deployment of VoIP is easily managed
Systems for managing and troubleshooting VoIP quality
Concerns about interoperability between vendor's equipment
The lack of the budget
Do not think that technologies such as QoS are ready for broad deployment
Concerns about E-911 issues
Waiting for more widespread availability/deployment of SIP
Having an installed base that must be fully depreciated
The benefits of VoIP are not compelling enough to deploy additional systems at this time
Other (please specify)
8.
Please rate how familiar you are with Session Initiation Protocol (SIP).
1
Not at all Familiar
2
3
4
Moderately Familiar
5
7
Extremely Familiar
6
Don't know or N/A
Familiarity
1
Not at all Familiar
2
3
4
Moderately Familiar
5
7
Extremely Familiar
6
Don't know or N/A
9.
Please rate how important Session Initiation Protocol (SIP) support is in your selection of VoIP/IP Telephony products.
1
Not at all Important
2
3
4
Moderately Important
5
6
7
Extremely Important
Don't know or N/A
Importance
1
Not at all Important
2
3
4
Moderately Important
5
6
7
Extremely Important
Don't know or N/A
10.
What do you see as the
primary
benefits you will receive from implementing equipment that supports SIP? (Please check all that apply.)
Enhanced mobility
Enhanced support for multimedia communications
Integrated, standardized telephony, data, and video presence management
Easier integration with the PSTN
Reduced hardware costs
Easier to traverse/negotiate firewalls
Standardized security
Enhanced interoperability among various vendors' equipment
Standardization provides transparent connectivity regardless of device
Better interoperability with third-party telephones
Easier, more rapid integration of third-party software and servers
Other (please specify)
11.
Please indicate your perception of security for VoIP for each of the areas below. (Please check one answer per row.)
Major problem
Minor problem
No Impact
Somewhat secure
Very secure
Don't know / no opinion
Security of the voice/data infrastructure
Major problem
Minor problem
No Impact
Somewhat secure
Very secure
Don't know / no opinion
Security of the conversation content
Major problem
Minor problem
No Impact
Somewhat secure
Very secure
Don't know / no opinion
SIP - as a standard - will compromise security
Major problem
Minor problem
No Impact
Somewhat secure
Very secure
Don't know / no opinion
12.
What is your impression of the overall security of VoIP?
Much less secure than traditional telephony
Slightly less secure than traditional telephony
About the same level of security as traditional telephony
Slightly more secure than traditional telephony
Much more secure than traditional telephony
Don't know / no opinion
13.
What are your
major
concerns about the security of VoIP? (Please check all that apply.)
Voice server or IP-PBX might be a back-door to the corporate network
Voice conversations might be intercepted on the Internet
Increased toll fraud
Voice server or IP-PBX might be spoofed
Voice server or IP-PBX might be the target of a Distributed Denial of Service (DDOS) attack
Voice conversations might be intercepted in the LAN
Voice server or IP-PBX might be hacked
Concerned that all LAN segments have access to all conversations
Viruses and denial of service attacks reduce network bandwidth, server or endpoint availability
Voice conversations might be intercepted in the WAN
Identity management / authentication
SPam for Internet Telephony (SPIT) floods voicemail inboxes
Other (please specify)
14.
What technologies will you be using to secure your VoIP implementations? (Please check all that apply.)
Hardware-based security using the existing infrastructure of switches, routers, etc., as a part of the overall data infrastructure
Endpoint LAN-based security (802.1x, separate VLANs, etc.)
Software based solutions including VPN and encryption applications
Security is a concern but I have no active plans for implementing additional security measures for VoIP
Other (please specify)
15.
Are you concerned about the impact that implementing VoIP would have on the performance of existing data applications on the LAN and/or WAN? (Please answer separately for the LAN and the WAN.)
Don't know
Not at all concerned
Very concerned
Slightly concerned
Performance in the LAN
Don't know
Not at all concerned
Very concerned
Slightly concerned
Performance in the WAN
Don't know
Not at all concerned
Very concerned
Slightly concerned
16.
Do you think that your network infrastructure is ready for VoIP? (Please check one answer in each row.)
Major upgrade needed
Don't know
Minor upgrade needed
Ready with planned upgrades
Ready today
WAN Infrastructure
Major upgrade needed
Don't know
Minor upgrade needed
Ready with planned upgrades
Ready today
LAN Infrastructure
Major upgrade needed
Don't know
Minor upgrade needed
Ready with planned upgrades
Ready today
Cable Plant
Major upgrade needed
Don't know
Minor upgrade needed
Ready with planned upgrades
Ready today
17.
How important is each of the following applications in your VoIP deployment? (Please check one answer in each row.)
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Don't know
Desktop Video/Video Conferencing, Presence, Instant Messaging
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Don't know
Web Integrated Contact Center, IP Contact Center
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Don't know
Unified Messaging
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Don't know
Interactive Voice Response (IVR)
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Don't know
18.
What do you see as
primary
benefits for implementing each of the following converged applications? (Please check all that apply in each row.)
Reduced staffing
More productive workforce
Better communication
Enhanced customer service/loyalty
Don't know
Unified Messaging
Reduced staffing
More productive workforce
Better communication
Enhanced customer service/loyalty
Don't know
Web Integrated Contact Center, IP Contact Center
Reduced staffing
More productive workforce
Better communication
Enhanced customer service/loyalty
Don't know
Desktop Video/Video Conferencing, Presence, Instant Messaging
Reduced staffing
More productive workforce
Better communication
Enhanced customer service/loyalty
Don't know
Interactive Voice Response (IVR)
Reduced staffing
More productive workforce
Better communication
Enhanced customer service/loyalty
Don't know
19.
What is your timeframe - if any - for implementing each of the following converged applications? (Please check one option in each row.)
Already implemented/ implementing within 6 months
6-12 months
More than 1 year
Never / No plans
Don't know
Unified Messaging
Already implemented/ implementing within 6 months
6-12 months
More than 1 year
Never / No plans
Don't know
Interactive Voice Response (IVR)
Already implemented/ implementing within 6 months
6-12 months
More than 1 year
Never / No plans
Don't know
Web Integrated Contact Center, IP Contact Center
Already implemented/ implementing within 6 months
6-12 months
More than 1 year
Never / No plans
Don't know
Desktop Video/Video Conferencing, Presence, Instant Messaging
Already implemented/ implementing within 6 months
6-12 months
More than 1 year
Never / No plans
Don't know
20.
Which source(s) will you
most likely
use to supply converged applications? (Please check all that apply.)
Existing voice hardware vendor(s)
New voice hardware vendor(s)
Existing data hardware vendor(s)
New data hardware vendor(s)
Existing software vendor(s)
New third-party hardware vendor(s) specializing in converged applications
New third-party software vendor(s) specializing in converged applications
In-house development
Other (please specify)
21.
To what extent is your VoIP deployment being driven by the traditional "data" versus the traditional "voice" part of your organization?
Almost exclusively data
Mostly data
Slightly more data
Balance between voice and data
Slightly more voice
Mostly voice
Almost exclusively voice
Don't know or N/A
Primary Driver
Almost exclusively data
Mostly data
Slightly more data
Balance between voice and data
Slightly more voice
Mostly voice
Almost exclusively voice
Don't know or N/A
22.
Please rate how important it is for you to have your data networking infrastructure and your VoIP/IP Telephony infrastructure supplied by the same equipment manufacturer.
1
Not at all Important
2
3
4
Moderately important
5
6
7
Extremely important
Don't know or N/A
Importance
1
Not at all Important
2
3
4
Moderately important
5
6
7
Extremely important
Don't know or N/A
23.
To what extent have you decided on your primary vendor(s) for your VoIP/IP Telephony implementation?
We have made our decision
We are leaning strongly toward a choice of a single vendor
We are leaning strongly toward a choice of multiple vendors
We are undecided and would like help in making a choice
We are undecided but do not want outside help in making a choice
Other (please specify)
24.
Which of the following best describes your plans for ownership and management of your VoIP/IP Telephony implementation?
We definitely will purchase and operate our own equipment.
We probably will purchase and operate our own equipment, but we are still evaluating other options.
We probably will use a managed service of some form, but we are still considering purchasing and operating our own equipment.
We are leaning heavily using a managed service so that the equipment is on-site, but a managed-service provider is responsible for operations.
We are leaning heavily using a hosted off-site service, and a managed-service provider is responsible for operations.
25.
Please indicate the extent to which you have already undergone or intend to undergo a thorough reevaluation of supplier(s) for your VoIP / IP Telephony implementation.
We definitely will use an incumbent voice and/or data vendor
We probably will use an incumbent voice and/or data vendor
We probably will conduct a full evaluation of all suppliers (RFP)
We definitely will conduct a full evaluation of all suppliers (RFP) because we want to consider all options
We definitely will conduct a full evaluation of all suppliers (RFP) because of government or other regulations
Undecided
Other
26.
Which of the following are your
preferred
partners for converged IP Telephony / VoIP solutions? (Please check all that apply.)
Direct from System Integrator (IBM, CSC, etc.)
Direct from Value Added Reseller
Direct from Telecom Service Provider (Verizon, Sprint, SBC, etc)
Direct from Wireless Services Provider (Cingular, T-Mobile, etc.)
Direct from Networking Equipment Vendor (Nortel, Cisco, Avaya, etc.)
Not sure
Other (please specify)
Demographic Information
27.
Which of the following best describes how your job responsibilities are split between voice networking and data networking?
100% data networking, 0% voice networking
75% data networking, 25% voice networking
50% data networking, 50% voice networking
25% data networking, 75% voice networking
0% data networking, 100% voice networking
28.
How would you rate your company relative to how rapidly it adopts new technology?
We like to be among the first to implement new technologies
We see ourselves as an early adopter, however we wait until we see the problems others have had
We adopt new technologies when we are confident that they have become mainstream and widely accepted
We are reluctant to go to new technologies and will generally do so only when necessary
29.
Number of sites in your network:
30.
Number of employees with telephony service (desktops) in your network:
31.
What are the approximate annual revenues of your company?
< $10M
>= $10M, but less than $100M
>=100M but less than $500M
>= $500M but less than $1B
>= $1B but less than $5B
>= $5B
Don't know
32.
Company type:
Enterprise
Education
Government
Other (please specify)
33.
Please indicate your geographical location:
United States
Canada
Mexico
Central/South America
Europe
Middle East
Asia/Pacific
Australia
India
Africa
Rest of world
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