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* 1. What is your level of satisfaction with medical and/or surgical services at our veterinary clinic?

* 2. How well do you feel we are performing on the phone and at the front desk?

* 3. Is our staff courteous and responsive?

* 4. How was your waiting time at your last visit? If there was an unavoidable wait due to your pet's health problem or urgent cases, were you kept informed?

* 5. How long have your pet(s) been coming to our clinic?

* 6. Would you recommend us to a friend?