2022 Banker Overall Sentiment Survey

Question Title

* 1. Have your concerns about the following risk categories increased or decreased over the past year?

	Increased Significantly	Increased Somewhat	No Change	Decreased Somewhat	Decreased Significantly
Bank Credit Quality	Bank Credit Quality Increased Significantly	Bank Credit Quality Increased Somewhat	Bank Credit Quality No Change	Bank Credit Quality Decreased Somewhat	Bank Credit Quality Decreased Significantly
Changes in the Regulatory Environment	Changes in the Regulatory Environment Increased Significantly	Changes in the Regulatory Environment Increased Somewhat	Changes in the Regulatory Environment No Change	Changes in the Regulatory Environment Decreased Somewhat	Changes in the Regulatory Environment Decreased Significantly
Competition with Credit Unions	Competition with Credit Unions Increased Significantly	Competition with Credit Unions Increased Somewhat	Competition with Credit Unions No Change	Competition with Credit Unions Decreased Somewhat	Competition with Credit Unions Decreased Significantly
Competition with Fintechs	Competition with Fintechs Increased Significantly	Competition with Fintechs Increased Somewhat	Competition with Fintechs No Change	Competition with Fintechs Decreased Somewhat	Competition with Fintechs Decreased Significantly
Competition with other Banks	Competition with other Banks Increased Significantly	Competition with other Banks Increased Somewhat	Competition with other Banks No Change	Competition with other Banks Decreased Somewhat	Competition with other Banks Decreased Significantly
Compliance Demands	Compliance Demands Increased Significantly	Compliance Demands Increased Somewhat	Compliance Demands No Change	Compliance Demands Decreased Somewhat	Compliance Demands Decreased Significantly
Cybersecurity	Cybersecurity Increased Significantly	Cybersecurity Increased Somewhat	Cybersecurity No Change	Cybersecurity Decreased Somewhat	Cybersecurity Decreased Significantly
Environmental Risk / Climate Risk	Environmental Risk / Climate Risk Increased Significantly	Environmental Risk / Climate Risk Increased Somewhat	Environmental Risk / Climate Risk No Change	Environmental Risk / Climate Risk Decreased Somewhat	Environmental Risk / Climate Risk Decreased Significantly
General Economic Conditions	General Economic Conditions Increased Significantly	General Economic Conditions Increased Somewhat	General Economic Conditions No Change	General Economic Conditions Decreased Somewhat	General Economic Conditions Decreased Significantly
Interest Rate Risk	Interest Rate Risk Increased Significantly	Interest Rate Risk Increased Somewhat	Interest Rate Risk No Change	Interest Rate Risk Decreased Somewhat	Interest Rate Risk Decreased Significantly
Legal	Legal Increased Significantly	Legal Increased Somewhat	Legal No Change	Legal Decreased Somewhat	Legal Decreased Significantly
Liquidity Issues	Liquidity Issues Increased Significantly	Liquidity Issues Increased Somewhat	Liquidity Issues No Change	Liquidity Issues Decreased Somewhat	Liquidity Issues Decreased Significantly
Loan Demand	Loan Demand Increased Significantly	Loan Demand Increased Somewhat	Loan Demand No Change	Loan Demand Decreased Somewhat	Loan Demand Decreased Significantly
Strategic Initiatives	Strategic Initiatives Increased Significantly	Strategic Initiatives Increased Somewhat	Strategic Initiatives No Change	Strategic Initiatives Decreased Somewhat	Strategic Initiatives Decreased Significantly

What other factors are positive/negatively affecting your outlook on your bank’s performance?

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* 2. What do you think is the likelihood of the following occurring in the next 24 months?

	Very Likely	Likely	Not Likely	Very Unlikely	Not Sure/Prefer Not to Answer
Our bank will seek to be acquired/merge with another bank	Our bank will seek to be acquired/merge with another bank Very Likely	Our bank will seek to be acquired/merge with another bank Likely	Our bank will seek to be acquired/merge with another bank Not Likely	Our bank will seek to be acquired/merge with another bank Very Unlikely	Our bank will seek to be acquired/merge with another bank Not Sure/Prefer Not to Answer
We will seek to acquire another bank	We will seek to acquire another bank Very Likely	We will seek to acquire another bank Likely	We will seek to acquire another bank Not Likely	We will seek to acquire another bank Very Unlikely	We will seek to acquire another bank Not Sure/Prefer Not to Answer
We will open an LPO or DPO in a new market	We will open an LPO or DPO in a new market Very Likely	We will open an LPO or DPO in a new market Likely	We will open an LPO or DPO in a new market Not Likely	We will open an LPO or DPO in a new market Very Unlikely	We will open an LPO or DPO in a new market Not Sure/Prefer Not to Answer
We will open a full branch in a new market	We will open a full branch in a new market Very Likely	We will open a full branch in a new market Likely	We will open a full branch in a new market Not Likely	We will open a full branch in a new market Very Unlikely	We will open a full branch in a new market Not Sure/Prefer Not to Answer
We will close or sell one or more of our existing branches	We will close or sell one or more of our existing branches Very Likely	We will close or sell one or more of our existing branches Likely	We will close or sell one or more of our existing branches Not Likely	We will close or sell one or more of our existing branches Very Unlikely	We will close or sell one or more of our existing branches Not Sure/Prefer Not to Answer
We will adapt our technology to enable an all-digital bank/brand	We will adapt our technology to enable an all-digital bank/brand Very Likely	We will adapt our technology to enable an all-digital bank/brand Likely	We will adapt our technology to enable an all-digital bank/brand Not Likely	We will adapt our technology to enable an all-digital bank/brand Very Unlikely	We will adapt our technology to enable an all-digital bank/brand Not Sure/Prefer Not to Answer
We will adapt our technology to allow us to sponsor fintech products/services	We will adapt our technology to allow us to sponsor fintech products/services Very Likely	We will adapt our technology to allow us to sponsor fintech products/services Likely	We will adapt our technology to allow us to sponsor fintech products/services Not Likely	We will adapt our technology to allow us to sponsor fintech products/services Very Unlikely	We will adapt our technology to allow us to sponsor fintech products/services Not Sure/Prefer Not to Answer

Question Title

* 3. Competition and new disrupters in the banking industry are driving community banks to implement new adoption of technology solutions. Please provide insights on your adoption of the following:

	We Had Prior to the Last 12 Months	Implemented in the Last 12 Months	Planning to Implement	Interested but Unsure	Not Interested at All
Online account opening	Online account opening We Had Prior to the Last 12 Months	Online account opening Implemented in the Last 12 Months	Online account opening Planning to Implement	Online account opening Interested but Unsure	Online account opening Not Interested at All
Online loan origination system	Online loan origination system We Had Prior to the Last 12 Months	Online loan origination system Implemented in the Last 12 Months	Online loan origination system Planning to Implement	Online loan origination system Interested but Unsure	Online loan origination system Not Interested at All
Interactive Teller Machines	Interactive Teller Machines We Had Prior to the Last 12 Months	Interactive Teller Machines Implemented in the Last 12 Months	Interactive Teller Machines Planning to Implement	Interactive Teller Machines Interested but Unsure	Interactive Teller Machines Not Interested at All
Remote Deposit Capture	Remote Deposit Capture We Had Prior to the Last 12 Months	Remote Deposit Capture Implemented in the Last 12 Months	Remote Deposit Capture Planning to Implement	Remote Deposit Capture Interested but Unsure	Remote Deposit Capture Not Interested at All
Real Time Payment Products	Real Time Payment Products We Had Prior to the Last 12 Months	Real Time Payment Products Implemented in the Last 12 Months	Real Time Payment Products Planning to Implement	Real Time Payment Products Interested but Unsure	Real Time Payment Products Not Interested at All
Artificial Intelligence – Example Chat Bots	Artificial Intelligence – Example Chat Bots We Had Prior to the Last 12 Months	Artificial Intelligence – Example Chat Bots Implemented in the Last 12 Months	Artificial Intelligence – Example Chat Bots Planning to Implement	Artificial Intelligence – Example Chat Bots Interested but Unsure	Artificial Intelligence – Example Chat Bots Not Interested at All
Offer Cryptocurrency Products	Offer Cryptocurrency Products We Had Prior to the Last 12 Months	Offer Cryptocurrency Products Implemented in the Last 12 Months	Offer Cryptocurrency Products Planning to Implement	Offer Cryptocurrency Products Interested but Unsure	Offer Cryptocurrency Products Not Interested at All
Robotic Process Automation Services	Robotic Process Automation Services We Had Prior to the Last 12 Months	Robotic Process Automation Services Implemented in the Last 12 Months	Robotic Process Automation Services Planning to Implement	Robotic Process Automation Services Interested but Unsure	Robotic Process Automation Services Not Interested at All

What other technology solutions are you considering implementing in your organization?

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* 4. How do you expect your bank’s staffing levels will change in the following time frames?

	We Will Have Fewer FTEs Than Today	We Will Have Approximately the Same Number of FTEs	We Will Have More FTEs Than Today
12 Months From Now	12 Months From Now We Will Have Fewer FTEs Than Today	12 Months From Now We Will Have Approximately the Same Number of FTEs	12 Months From Now We Will Have More FTEs Than Today
24 Months From Now	24 Months From Now We Will Have Fewer FTEs Than Today	24 Months From Now We Will Have Approximately the Same Number of FTEs	24 Months From Now We Will Have More FTEs Than Today
36 Months From Now	36 Months From Now We Will Have Fewer FTEs Than Today	36 Months From Now We Will Have Approximately the Same Number of FTEs	36 Months From Now We Will Have More FTEs Than Today

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* 5. Which factors contribute to your overall view of future staffing? (select all that apply)

Bank growth

Bank retraction in size

Consolidation of staff positions

Technology-enabled efficiency

We expect no substantial change from our bank’s current business model, size or footprint.

Question Title

* 6. Please indicate the importance of these strategic initiatives for your bank.

	Very Important	Important	Low Priority	Not on Our Priority List
Updating Bank Technology Systems	Updating Bank Technology Systems Very Important	Updating Bank Technology Systems Important	Updating Bank Technology Systems Low Priority	Updating Bank Technology Systems Not on Our Priority List
Preparing for Increased Regulatory Burden	Preparing for Increased Regulatory Burden Very Important	Preparing for Increased Regulatory Burden Important	Preparing for Increased Regulatory Burden Low Priority	Preparing for Increased Regulatory Burden Not on Our Priority List
Expansion of Non-Interest Income	Expansion of Non-Interest Income Very Important	Expansion of Non-Interest Income Important	Expansion of Non-Interest Income Low Priority	Expansion of Non-Interest Income Not on Our Priority List
Expanding the Bank’s Reach Into New Markets	Expanding the Bank’s Reach Into New Markets Very Important	Expanding the Bank’s Reach Into New Markets Important	Expanding the Bank’s Reach Into New Markets Low Priority	Expanding the Bank’s Reach Into New Markets Not on Our Priority List

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* 7. How are environmental, social and governance (ESG) issues addressed at your bank?

The board doesn’t discuss or oversee this matter

The board has set goals and incentives around ESG matters for the management team

The board and management team have developed an ESG strategy and defined goals for the organization

Responsibility for ESG has been assigned to one or more management committees

Other (please specify)